Telephonic Interviewer for Long Term Care Group

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Telephonic Interviewer for Long Term Care Group in Arizona

Some responsibilities include:


1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.

2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.

3. Uses pre-determined follow-up questions needed for a thorough collection of data.

4. Gives concise, accurate documentation on client’s health history.

5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.

6. When necessary, tactfully refocuses applicants who wander off the subject.

7. Completes all interviews in a timely manner, according to department guidelines.

8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).

9. Maintains a minimum 96% quality standard on all telephonic interviews.

10. May be required to attend in-office meetings an average of four hours per month.

11. Attends five days of training.

12. Other duties that are assigned.

Minimum Qualifications

* Prefer individuals that are available to work afternoons and evenings M-F, and Saturdays.

* Education: high school diploma

* Must be able to attend five day training in Woodbury, MN location

* Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.

* Must type at least 40 words per minute.

* Basic functional math skills.

* Performs work accurately and efficiently under deadline pressures.

* Heavy telephone contact with both customers and internal company staff.

* Heavy keyboard and computer use.

Preferred Qualifications

* Education: Associate’s Degree or Bachelor’s Degree in Business Administration.

* Database experience preferred.

* 1-2 years of prior geriatric and/or mental health nursing and assessment experience.

* Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.,-Inc./jobs
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