Technical Support Specialist for TERRA Staffing Group in WA, OR, AZ
More about the Job:
Technical Support Specialist – Remote
Bellingham, WA
Posted June 16, 2017
Full-time, Contract, 8:00am to 5:00pmAre you a Technical Support professional looking for an opportunity to work remotely?
A unique cloud based brokerage firm is looking for a Technical Support Specialist to provide world-class customer service and technical support to real estate agents, brokers, and staff. This opportunity combines your customer services skills and technical skills while never needing to leave the comfort of your own home. Still want the ability to connect and interact with your co-workers? Do so in the companies virtual Google World environment.
In this role, you would identify computer and software problems and make a diagnosis. You would update self-help documents so agents, brokers and staff can use self-service to fix problems themselves. You would also identify and escalate priority issues to a manager to work with product development or engineering. A support engagement can be as simple as a password reset and as complex as doing a computer rescue session performing diagnostics to determine root cause. This makes the position very exciting and challenging at the same time.
Qualifications:
AA degree in Computer Science or related field
1-5 years in a high-volume, technical support role with a focus on delivering customer service
Knowledge of relevant software computer applications and equipment
Great communication skills
Real Estate background a plus
Ability to work remotely with no direct in-person supervisionApplicants must live in WA, OR or AZ.
If this sounds like the opportunity you have been looking for, apply today!