Are you someone who thrives on attention to detail, values responsiveness, and has a passion for helping others? If so, Kraken has an exciting opportunity for you to join their team as a Customer Support Specialist in Oregon. This role involves responding to client inquiries via email and live chat, with a primary focus on addressing payment-related issues. As part of the position, you’ll collaborate with partner banks and payment providers to ensure swift processing of clients’ deposits and withdrawals. Beyond that, you’ll be the go-to person for general support, trading inquiries, and other client requests.
Key Responsibilities:
- Address client inquiries through email and live chat.
- Liaise with partner banks and payment providers to expedite deposit and withdrawal processes.
- Provide support on general queries, trading-related matters, and additional client requests.
Desired Qualities:
- Detail-oriented: A keen eye for accuracy.
- Responsive: Quick and effective in addressing client needs.
- Hardworking: Committed to delivering results.
- Customer-centric: Passionate about assisting people.
- Security/privacy-focused: Understand the importance of safeguarding sensitive information.
- Technical proficiency: Capable of creating Excel formulas or executing simple scripts.
Application Process:
- Submit your resume.
- Complete the cognitive assessment here. (Note: Applicants who do not complete the assessment will not be considered.)
Take the next step in your career—apply now. Jobs fill quickly, and this is your opportunity to contribute to a global team with competitive compensation.