Accounts Support Specialist for GitHub in Japan

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GitHub, the epicenter of collaborative coding, is on the lookout for an Accounts Support Specialist based in the Asia Pacific region. The role is open for individuals with legal working authorization in Japan, Australia, or New Zealand, as GitHub extends its global support team.


  1. Email Wizardry: Responding to user queries promptly, the Account Support team handles a spectrum of issues from passwords and email verification to billing, legal matters, spam, abuse, account lockouts, fraud, and helping users choose the right plans.
  2. Logic and Spidey Sense: The job demands a logical approach and a keen problem-solving intuition to navigate the complexities of user issues.
  3. Developer Advocacy: The core of the support team is a passion for helping developers. GitHub is not just a platform; it’s a collaborative space where our support team plays a crucial role in enabling users to work better, together.
  4. Writing Prowess: With a focus on swiftness, accuracy, and clarity, the support team boasts excellent writing skills, impeccable grammar, and the ability to convey complex concepts in a simple manner.

Minimum Qualifications:

  1. Geographic Proximity: Residing in Japan, Australia, or New Zealand.
  2. Legal Standing: Current legal working authorization in the aforementioned countries.
  3. Linguistic Excellence: Proficiency in English and grammar.
  4. Penmanship: A unique writing style with a charming personality.
  5. Problem-solving Savvy: Exceptional ability to find and communicate solutions.
  6. Empathy: A strong sense of empathy and advocacy for others.
  7. Experience: Prior experience in customer support and technical background (QA, documentation, or elaborate board games).

Preferred Qualifications:

  1. Remote Work: Experience in remote work environments.
  2. GitHub Familiarity: Previous involvement with GitHub or developers.
  3. Financial Insight: Knowledge of banking or online payment systems.
  4. Web App Support: Experience in supporting web applications.

Who We Are:

GitHub, home to over fifteen million code enthusiasts, offers an unparalleled platform for collaborative coding. With and GitHub Business, individuals and teams can write faster and better code, transforming ideas into reality.

Join the GitHub journey. Apply now at WeWorkRemotely. Jobs fill up swiftly; act now to unlock your potential.

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