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    Customer Care Specialist for Assurant in Lawton, OK

    Some responsibilities include:

    The Customer Care Specialist is responsible for:
    Provide direct contact with clients and customers to service and retain the account.
    -Relay accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss.
    -Balance multiple tasks including call handling, loan level review and call documentation within required metrics.
    -May provide information and promote the use of additional products and services as needed.
    Gather and track information and troubleshoot client/customer inquiries and problems.
    -Research/resolve loan level inquires as it relates to inbound/outbound call activity.
    -Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner.
    -Recognize consistent problem areas and report to higher level for action.
    Build and maintain effective internal working relationships and support teamwork in meeting company goals.
    -Understand how the Customer Care Specialist role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
    -Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and customers.
    -Participate in special projects, assume new responsibilities, and adjust priorities as requested.
    The Senior Customer Care Specialistperforms the duties of the Customer Care Specialist role, as well as the following:
    Handling the more complex and escalated client and customer calls and situations.
    -They typically work with multiple clients and functional areas due to their expanded knowledge and skill set.
    -The Senior Customer Care Specialist also acts as a mentor to the Customer Care Specialists.
    – Participate in special projects, assume new responsibilities, and adjust priorities as requested.
    Assist with facilitation and training of new hires and associate cross-training initiatives.
    – Act as a mentor to Customer Care Specialist.
    – Act as a subject matter expert on customer care procedures.
    Note: Overtime and/or Saturday hours may be required.- Schedules may change based off business need
    Qualifications
    Basic Qualifications Required – Experience, Skills, and Knowledge

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 12:13 am

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