Engagement Specialist for AbilTo, Inc in New York, NY
Some responsibilities include:
– Outreach to prospective members and engage them in a discussion around program benefits and enrollment
– Adheres to established conversation guidelines to engage, connect, and educate prospective participants about program options and benefits
– Schedules Initial Consultations, as appropriate
– Utilizes AbilTo systems to update call history and participant Initial Consultation scheduling
– Handles participant questions and objections
– Handles participant call-backs (from voicemails)Qualifications:
Education/Experience:
– Bachelors Degree
3-5 years work experience in customer service/sales
2-3 years work experience in inbound/outbound call center preferred but not required
– Or
Associates Degree or minimum 2 years college course work
8+ years experience in customer service/sales in related field
– 5+years experience inbound/outbound call center
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