Customer Service Representative at Your Mechanic
Position Overview
Your Mechanic is seeking a dedicated Customer Service Representative to provide exceptional support to customers and fleet partners. This role involves engaging with clients via phone, email, and chat/text in a fast-paced environment, ensuring a high-quality experience for all parties involved.
Responsibilities
- Deliver top-tier service and support through various communication channels.
- Address and resolve issues faced by customers and partners thoughtfully.
- Act as an advocate for customers and fleet partners by relaying feedback and suggesting service improvements.
Requirements
- Experience
- 1-2 years in customer service.
- Phone support experience is required; email and chat support experience is a plus.
- Availability
- Full-time position with 40 hours per week.
- Must be available between 6 am and 5 pm Pacific Standard Time.
- Skills and Attributes
- Passion for the automotive industry is advantageous.
- Strong time management skills and attention to detail.
- Ability to multi-task effectively.
- Tech-savvy, with experience in Mac and iOS.
- Positive attitude and a passion for success.
- Excellent typing skills (50+ WPM).
- Education
- College degree or equivalent work experience.
How to Apply
Interested candidates are encouraged to apply promptly, as positions fill quickly. For more information and to submit an application, visit Your Mechanic’s page.