Client Support Representative for Envision Healthcare

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Join Envision Healthcare as a Part-Time Client Support Representative

Company Overview

Envision Healthcare is seeking dedicated individuals to join their team as part-time Client Support Representatives in Dallas, TX. The role focuses on fostering positive relationships between the company, its staff, and clients through efficient and courteous resolution of inquiries. This opportunity is ideal for those who can work flexible second and third shifts, with remote work-from-home options available.

Position Summary

As a Client Support Representative at Envision Healthcare, your primary responsibility will be to handle a variety of inquiries and support requests through phone, email, and chat. The role is designed to ensure timely and effective communication and resolution of issues while maintaining high standards of service and confidentiality.

Essential Duties and Responsibilities

  • Inbound Communication Handling: Manage all incoming calls, emails, and chat messages.
  • Support Ticket Management: Respond to support tickets within the defined response times and document all actions taken.
  • Problem Assessment: Evaluate the severity and priority of issues according to company guidelines.
  • Policy Adherence: Follow all company policies, procedures, and protocols.
  • Issue Resolution: Resolve or escalate problems according to guidelines, keeping clients informed of any delays.
  • Patient Confidentiality: Maintain patient confidentiality in compliance with HIPAA guidelines.
  • Feedback to Management: Note recurring issues that may require policy changes and communicate these patterns to management.
  • Additional Duties: Perform other support duties as assigned.

Non-Essential Duties

  • Miscellaneous Tasks: Undertake other tasks as required by the management team.

Minimum Qualifications

Education and Certification

  • High School Diploma or GED equivalent is required.


  • At least two years of experience in a related field, with demonstrated leadership skills.
  • Proficiency with Microsoft Windows and Internet applications.
  • Basic understanding of computer functions, software, and interactions.

Preferred Knowledge

  • Basic understanding of medical terminology.
  • Familiarity with radiology and imaging devices.
  • Understanding of computer architecture, networking, and Windows troubleshooting.

Required Skills

  • Strong interpersonal and communication skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple priorities effectively.
  • Client service orientation.
  • Dependability, punctuality, and professional demeanor.
  • Positive attitude and ability to work independently or as part of a team.
  • Capability to perform all job requirements and duties.
  • Timely reporting to work during established business hours or shifts.

Equal Opportunity Employment

Envision Healthcare is an Equal Opportunity Employer, including veterans and individuals with disabilities.

For more information and to apply, visit Envision Healthcare Careers.

If you are a motivated individual with a passion for client service and problem-solving, Envision Healthcare offers a supportive and dynamic work environment. Join the team and contribute to providing excellent service and support to clients and staff alike.

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