Category Archives: Hiring Work at Home Jobs

Some responsibilities include:

The GDR Group, a stable, dynamic and innovative IT Solutions Provider based in Irvine, CA servicing regionally and nationally – based clients. We provide managed services and business-to-business solutions for today’s technologically dependent businesses.

We are currently seeking …
A Desktop Support Services L2 Technician that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills. The right candidate will have a “do whatever it takes” attitude and possess great pride in their work.

Essential Functions:

Analyze and resolve moderately complex information system issues for clients. Issues will be related to the desktop computing environment, network applications, production applications, and hardware.
Respond to and resolve client issues concerning systems operation within established Service Level Agreements (SLA).
Closely monitor ticket queue to provide quality assurance of tickets in progress.
Document all end-user requests and interactions in ticketing system.
Resolve, route or escalate service requests to functional teams as necessary.

Qualifications

Minimum 2+ years’ experience in a corporate Helpdesk and/or desktop support environment.
Thorough understanding of Windows 7 and Mac Operating Systems.
Strong Hardware and software troubleshooting skills is a must.
Excellent customer service skills to work effectively with clients
Possess excellent organizational skills
Ability to work well with other people in a team oriented environment.
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
Must be able to set priorities and be flexible in a fast paced environment.
Understanding and experience with the following Coloration Services – Google Enterprise Apps, BOX, Video, WebEx & Audio Conference
Understanding and experience with Standard Office software & applications (ex: MS Office, Cisco Jabber client & Browsers – Chrome etc)
Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.
Ability to troubleshoot client-side MS Exchange problems.
Ability to troubleshoot network port / wireless connectivity issues.
Ability to follow through and document issues and resolutions
Must be able to follow procedures and protocols as outlined by Senior Management.

Some responsibilities include:

Assignment Capsule
Effectively answer inbound calls on the TRICARE program utilizing available resources. Resolve customer service issues in a professional and courteous manner. Effectively communicate information with internal and external customers. Prioritize workload to continuously answer incoming calls and maintain established schedules and deadlines. Utilize information systems for maintenance and reporting issues.

Qualifications

Role Essentials

Our Department of Defense contract requires U.S. Citizenship for this role
High school diploma or equivalent
2 years of customer service experience
Computer literacy with MS Office products
Effective written and verbal communication skills
Analytical and organizational skills

Role Desirables

Experience in healthcare, military or managed care environment

Schedule: Full-time

Primary Location: US-KY-Louisville

Other Locations: US-West Virginia-Charleston, US-Massachusetts-Boston, US-AR-Rogers, US-AL-Birmingham, US-Michigan-Troy, US-South Carolina-Lancaster, US-FL-Tampa, US-New York-Albany, US-New Jersey-Jersey City, US-OH-Cincinnati, US-Texas-San Antonio, US-GA-Atlanta, US-North Carolina-Charlotte, US-TN-Brentwood, US-Mississippi-Ridgeland, US-Maryland-Bethesda, US-IN-Indianapolis, US-Vermont-Montpelier, US-Oklahoma-Tulsa, US-Missouri-Springfield, US-Virginia-Glen Allen

Principal Responsibilities

Act as a liaison between the Client/firm and TSI departments to help ensure that goals are met.
Identify client business needs and expectations to provide solutions to issues or concerns.
Maintain daily contact with assigned clients/firms to ensure appropriate information is provided for the specific needs of each client.
Responsible for responding to daily Client/firm requests, inquiries, and issues through various types of correspondences.
When requested, generate fees and up-sell wherever possible.
Create, maintain, and distribute accurate reports to appropriate parties.
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to TSI Management.
Dependent upon position, process all payments received, in priority order, on a daily basis at the direction of management and reconcile any discrepancies found in balancing at a batch level or at the end of business.
Dependent upon position input all payments as well as new business efficiently and accurately into record keeping system. When requested, research payments as necessary.
Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

Qualifications

High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
Previous healthcare/medical billing experience required.
Prior experience with Epic billing software preferred.
Exhibit strong attention to detail.
Dependant upon position, good mathematical and analytical skills required.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.

Work Environment

Work at Home/Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Job Type: Full-time

Salary: $17.00 /hour

Job Location:

Boston, MA

Required education:

High school or equivalent

Required experience:

FACS: 1 year
EPIC: 1 year

Some responsibilities include:

Description

The Knowlede Management Application Support Sr. Specialist position is part of the Operating Effectiveness (OE) team supporting business operations for C-KIT 2.0 and will be an active contributor to the enterprise strategy for Knowledge Management. This position will work closely with OE Knowledge Management (KM) team members, business KM teams, and IT to support C-KIT 2.0 and other KM-related activities for the enterprise, including design, system and process development, implementation and production support.

Responsibilities:

• Responsible for business operations support for C-KIT 2.0.

• Serve as liaison between KM spokes, production support, IT partners, developers and scrum teams

• Collaborate with members of the OEKM team to further the enterprise KM strategy, including leading or participating in KM-related projects.

• Assist with the business assessment and evaluation of system functionality to meet business requests, including requirements gathering, documentation, and design, unit and system testing, as well as provide excellent service and support to internal and external customers

• Assist centralized reporting activities for C-KIT 2.0 and provide analysis support to the business KM teams.

• Analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.

• Executes business testing, including Production Simulation to ensure the results meet the business needs

• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements

• Proactively identify opportunities for improvement in requirements gathering, documentation, and translation

• Identify potential issues/risks and escalates issues to management and appropriate areas

• Analyzes issues and works closely with the technical team to resolve

• Identify solutions to non-standard requests and problems

• Solve moderately complex problems and/or conducts moderately complex analyses

• Participate in C-KIT governance activities

• Assist with the creation of business data rules to enable data quality checks against production data

• Implement and enforce data policies, processes, procedures, and standards

• Prevent data quality issues by identifying frequent user errors, and working with KM leads/business units to strengthen user competence

• Solid understanding of data needs of the business

• Build and maintain strong relationships with business and IT partners

• Understand application development methodologies and applies knowledge to business interactions

• Provide services to multiple concurrent project, project teams or management

Qualifications

• 6+ years of progressive hands-on experience with data analysis in an MSSQL and/or Oracle, Data Warehouse environment
• Experience with High volume, high transaction Data Warehousing Systems
• Experience in Healthcare insurance highly valued
• Must have working SQL knowledge
• Must have experience in data profiling
• Strong analytical and problem solving skills
• Experience in QA/testing
• Excellent oral and written communication skills – able to clearly convey complex blends of business and technical matters to a range of audiences; ability to articulate points clearly as well as concisely
• Experience interpreting business requirements, recognizing impact on business processes, and making recommendations
• Experience liaising with global business customer groups to drive consensus on approach for program level activities
• Experience working with globally diverse teams
• Flexibility to change course based on business needs; effectively manage and deal with change
• Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
• Ability to work independently and within a team environment
• Strong critical thinking skills
• Strong Office Suite experience: Visio, Word, PowerPoint and Excel
• Ability to influence both technical and business discussions and decisions
• Strong work ethic and sense of urgency

Some responsibilities include:

Description

50% of the time spent Scanning, I4600 Kodak Open, sort and prepare a large number of documents for scanning Learn and follow procedures for workflow and back file documents

Process checks, money orders, and cashier’s checks into register, using excel Ability to use a calculator and create a tape for the check register

Lift boxes filled with scanned documents and retention to the warehouse. No more than 50lbs.

Ability to sit for long periods of time doing clerical work Microsoft Suite, Word and Excel

Ability to use office telephone

Ability to type

Ability to use office copier

Training provided

Wareehouse Distribution 50% of the time spent

Receives and sorts supply requests

Take documents off shelves and prepare large amounts of documents and publications to create packets for mail out and distribution.

Maintains supplies by checking stock to determine inventory levels

Verify receipt, stocking items

Operating push pull pallet jack cart

Occasionally help load and unload freight deliveries; boxes weighing no more than 50lbs.

Operating weight scale, UPS

Lift boxes filled with documents and retention to the warehouse no more than 50lbs.

Microsoft Suite, Word and Excel

Ability to use office telephone

Ability to stand for long periods of time throughout the day, walking and reaching for publications, processing requests Training provided

Qualifications

Documentation skills

Verbal Communication

Written Communication

Dependability

Attention to Detail

Some responsibilities include:

Description

The Customer Care Advocate is responsible for providing a high level of customer service, quality and accuracy when taking in-bound calls from our customers. Customer Care Advocates provide first call resolution when responding to a variety of customer inquiries pertaining to Short Term and Long Term Disability Leaves and Benefits.

Responsibilities Include

Responds with a sense of urgency to inquiries from policy holders, providers and/or others for information and assistance regarding insurance claims, benefits and policies.
Proactively investigates and resolves complex customer service issues, calls, and complaints.
Uses critical thinking when problem solving, ensuring customer satisfaction and adherence to company policies.
Establishes clear call expectations & explanations, follows-up as promised, actively listens and probes for clarification so as to better provide guidance.
Interprets & explains policy provisions to the customer’s satisfaction and level of understanding.
Able to de-escalate callers and appropriately address sensitive issues while communicating information in as tactful and positive a manner as possible.
Maintains a high level of confidentiality across all interactions in adherence with all privacy regulations and requirements.
Seamlessly incorporates Cigna’s “The Words We Use” into all internal and external interactions and communication.
Able to handle a large volume of calls and work in a high pressure call environment.
Able to meet and work within service center metric requirements including Average Handle Time, After Call Work, Quality and Schedule Adherence.
Active participation in staff meetings and learning activities.
Completing additional tasks and projects as assigned.

Qualifications

High School diploma required.
Working knowledge of basic computer functions including Microsoft products, internet research and email communication.
Able to navigate between multiple software systems or applications with relative ease.
Strong verbal and written communication and interpersonal skills required.
Ability to prioritize multiple tasks and duties.
One year of experience in a Customer Service environment interacting with a culturally diverse population a plus.
Bilingual in Spanish is a plus.