Job Title
Payroll Applications Service Consultant (SAP)
Job Category
Client Service
Work Location
GA Home Office GA (N/A – Home Address – 20099)
Employment Status
Full-Time
Job Description
Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people?
At ADP, the world’s largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more.
We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes’ “Most Innovative Companies” and one of Computerworld’s “100 Best Places to Work in IT”, we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
ADP is searching for an Application Service Consultant:
As an SAP Application Service Consultant you will be required to provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
Responsibilities
– Analyze support issues logged with support centre in accordance with client SLA
– Take ownership of issue investigation and resolution
– Coordinate issues and monitor issue resolution
– Provide unit acceptance testing of configuration undertaken
– Involvement in Support Pack testing
– Liaise with Clients relating to issue status in accordance with SLA
– Monitoring/actioning of emails sent through to APSupport group
– Perform client change request work
– Ensure client and support centre documentation are maintained
Because we pride ourselves on the provision of World Class Service to all our clients some after hours and public holiday work may be required from time to time.
Must have SAP Payroll/HR applications experience with specific knowledge of:
– Enterprise/Personnel Structure
– Payroll Configuration
– Time Management
– Configuration
– Rules and schemas
– Understanding of Authorizations
– International Leave
– Postings to finance
– Excellent understanding of Payroll Processing Methodology
– Understanding of Employee Self-Service/Portal an advantage
– Must have bilingual skills: Fluency in English AND (Spanish/ Portuguese / French – oral and written)
Competencies:
Core:
Ability to prioritise tasks and time management skills, ability to work across various projects
Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results
Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP
Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients
Other
Analytical thinking/problem solving skills — work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
Methodologies – demonstrate knowledge and application of key methodologies employed by Delivery teams and Project implementation methodology
Awareness and commitment to client service
Ability to deliver classroom training
Ability to work from home office with 10% travel requirement.
About ADP:
We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
Virtual / Remote Opportunity. Must be homeshored in the US/Mexico/Canada.