Job Opportunity: Automation Support Assistant at NCL Corporation
Location: Miami, FL
Company: NCL Corporation
Role Overview: NCL Corporation is seeking an Automation Support Assistant to join their team in Miami, FL. This role involves providing comprehensive support to customers navigating the NCL.COM platform, ensuring a smooth and positive experience for all guests.
Key Responsibilities:
- Customer Assistance:
- Handle incoming calls from customers needing help with NCL.COM.
- Assist guests with creating online accounts and resetting passwords.
- Guide guests through online check-in, electronic cruise documents, shore excursions, and amenities.
- Troubleshooting:
- Identify and resolve system issues for guests.
- Escalate unresolved issues to the appropriate next level.
- Guest Interaction:
- Maintain patience and consistency during troubleshooting to ensure guest satisfaction.
- Adhere to required call handling behaviors and metrics.
- Reservations Support:
- Provide support for reservations as needed.
- Quality Assurance:
- Implement corrective actions based on quality observations.
- Team Collaboration:
- Exhibit teamwork, integrity, and respect to foster a trusting work environment.
- Additional Duties:
- Perform other job-related tasks as assigned.
Qualifications:
- Education:
- High school diploma or equivalent.
- Experience:
- Proficiency in computer and internet use.
- Previous call center experience is preferred.
NCL Corporation values a collaborative and respectful work environment and seeks individuals who demonstrate these qualities.
For more information and to apply, visit NCL Careers.
This Automation Support Assistant role at NCL Corporation offers a great opportunity for individuals with strong customer service and technical skills. If you meet the qualifications and are interested in joining a dynamic team, consider applying today.