Appointment Scheduler with Telelanguage

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Appointment Scheduler Telelanguage in Arizona

Some responsibilities include:

-Accessing company online scheduling program using computer and headset in order to meet customer requests for interpreters.
-Assist our customers over the phone with their interpreter scheduling requests, answer questions, and communicate with Portland call center based agents.
-Connect customers and interpreters using company online portal.
-Communicate effectively using scripted material, policy, guidelines and procedures.
-Query information within the company data bases in order to support customers using our products and services.
-Maintain productivity goals and quality assurance standards.
-Adhere to our formal attendance expectations and overall company policies and procedures.
-Attend all mandated virtual training sessions, including ongoing training and development plans.
-Other projects and duties as assigned.

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