Tag Archives: telecommute

Technical Writer Opportunity at Chenega MIOS – Blue Ridge Summit, PA

Job Overview
Chenega MIOS is seeking a qualified Technical Writer to support Raven Rock Mountain Creek (RRMC) IT operations in Blue Ridge Summit, PA. This role involves creating and managing a variety of technical documents, ensuring clear communication of complex technical concepts. Key deliverables include SOPs, CONOPS, Technical Guides, Logistical Support Plans, Deployment Plans, and other essential materials.

Responsibilities

The Technical Writer will:

• Assess the needs of end users for technical documentation.
• Study specifications, drawings, and product samples to understand and translate technology and procedures into clear instructions.
• Organize and write materials adhering to DoD standards for clarity, conciseness, and style.
• Update, edit, and standardize existing materials, ensuring consistency and accuracy.
• Collaborate with various RRMC IT sections, vendors, and Subject Matter Experts (SMEs) to develop content.
• Observe technical activities to capture accurate operating procedures and technical details.
• Continuously review and revise materials based on IT infrastructure developments.
• Ensure that final documents are published and distributed in various formats including hard copy, CD, and SharePoint.

Key Tasks Include:

1. Documentation & Development
   • Interview SMEs and review relevant materials to ensure accurate and clear communication of technical processes.
   • Select appropriate formats (manuals, videos, diagrams) to communicate content effectively.
   • Standardize content across different platforms and media.
2. Collaboration & Usability
   • Work with technical teams to simplify documentation, ensuring ease of use.
   • Gather feedback from customers and designers to improve document usability.
3. Continuous Improvement
   • Analyze ongoing developments in IT systems to revise and update published materials as needed.

Required Qualifications

• Bachelor’s Degree.
• A minimum of 3 years of experience in creating technical documentation such as SOPs, CONOPS, and related materials.
• Excellent writing skills, with attention to spelling, grammar, and style.
• Proven experience in producing clear and professional documentation.
• Security Clearance: Secret

For more information and to apply, visit the Chenega MIOS website.

This technical writer position offers a great opportunity for those with experience in IT and a passion for creating well-structured and clear documentation.

Customer Service Representatives – Technical

OneSupport is looking for dedicated Customer Service Representatives to join their technical support team. If you’re interested in a flexible, work-from-home position with opportunities for growth, this could be the right fit for you.

Key Responsibilities:

• Provide technical support for hardware and software via telephone, email, chat, and remote tools
• Analyze system configurations and resolve customer-reported issues
• Maintain detailed and accurate customer records to track history and recurring problems
• Manage time effectively to meet performance goals while delivering a high-quality customer experience
• Participate in related tasks and projects as assigned

Compensation and Benefits:

• Starting base pay of $10/hour, with agents currently averaging $15-$25/hour, including commissions
• Paid Time Off (PTO) available after 90 days of employment
• Competitive benefits package, including health, dental, vision, life insurance, and 401(k)
• Monthly performance reviews and incentives
• Casual, team-based work environment with flexible scheduling options
• Opportunities for growth within the company, with no certifications or degrees required

Training and Advancement:

OneSupport offers a multi-week, paid training program for new hires. If you lack previous experience in technical support, don’t worry—on-the-job training and continuing education are provided to help you build your skills.

Application Process:

• Apply now at www.OneSupport.com/
• Once your application is received, you will be emailed a link to complete an assessment test, which is required for consideration
• You will be contacted via phone or email for further updates, so be sure to actively monitor your inbox and phone

OneSupport is proud to be an Equal Opportunity Employer, and veterans are encouraged to apply.

For more information, visit the official website: OneSupport.

Home Agent Opportunities at SC Contact Centers

SC Contact Centers, a division of Colony Brands, Inc., is seeking customer service-focused individuals to join their team of Home Agents. Colony Brands has been a leader in catalog and e-commerce business since 1926, and SC Contact Centers continues this legacy by offering work-from-home opportunities with the security of a well-established company. Positions are available on 1st, 2nd, and 3rd shifts, including weekends.

Key Responsibilities

As a Home Agent, individuals will:

• Greet inbound callers professionally, keying product orders into the system.
• Listen attentively to customer concerns and answer questions.
• Stay informed on company products and procedures.
• Perform additional duties as assigned.
• Adhere to high safety standards.

Benefits and Incentives

• Paid training
• Add-On Sales Program
• Attendance incentives
• Bonus pay program
• Up to 40% off company merchandise

Learn more at SCContactCenters.com.

Requirements

SC Contact Centers is looking for candidates with:

• Intermediate computer skills
• Strong technical aptitude and multitasking ability
• Excellent customer service orientation
• Strong communication and problem-solving skills
• Ability to adapt to changes quickly
• A distraction-free, ergonomic work environment
• PC and high-speed internet connection

Candidates must be available for online training during the first two weeks and meet the necessary equipment and internet requirements. Previous customer service or call center experience is preferred but not required. This program is open to Missouri, Iowa, and Wisconsin residents only.

For more details and to apply, visit SC Contact Centers.