Customer Service Representative: A Vital Role in Customer Support
Overview: A company is seeking a Customer Service Representative to provide top-tier support through various communication channels, including phone, email, and chat/text. The ideal candidate should excel in fast-paced environments and be dedicated to delivering a positive customer and partner experience.
Key Responsibilities:
- Deliver high-quality service to customers and fleet partners.
- Address and resolve customer and partner concerns with care and attention.
- Serve as an advocate for both customers and partners by providing feedback to enhance services and operations.
Qualifications:
- Experience:
- 1-2 years in customer service.
- Familiarity with phone support is required. Email and chat experience is preferred, but not mandatory.
- Technical Skills:
- Proficiency with Mac and iOS platforms.
- Ability to type 50+ words per minute.
- Attributes:
- Exceptional time management and attention to detail.
- Capability to multitask effectively in a fast-paced environment.
- Positive attitude and the ability to remain calm under pressure.
- Strong communication skills, including the ability to convey a “smile” through the phone.
- Education:
- A college degree or equivalent work experience is preferred.
- Availability:
- Must be available between 6 AM and 5 PM PST.
- This is a full-time role, requiring 40 hours per week.
Additional Perks:
- A passion for the automotive industry is a plus but not required.
For more details or to apply, visit YourMechanic.
This position is ideal for those who enjoy problem-solving and thrive in a dynamic work environment, with the added benefit of contributing to a company’s commitment to providing exceptional customer care.