Customer Service Representative for Royal Call Centers

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Customer Service Representative Opportunity at Royal Call Centers, Mount Prospect, IL

Royal Call Centers in Mount Prospect, IL is currently seeking dedicated customer service professionals to join their team. This opportunity offers a flexible work-from-home arrangement, making it a great fit for those seeking both part-time and full-time options. Below is a summary of key details:

Job Highlights:

  • Position: Customer Service Representative (Video Chat)
  • Location: Work from home (after training) with occasional office visits in Mount Prospect, IL
  • Pay: $9.50/hour
  • Job Type: Part-time (minimum 20 hours per week) with potential for full-time
  • Training: Unpaid, 6 hours/day for 10 days
  • Training Dates: November 11 to November 28, 2016, from 8:00 AM to 2:00 PM (M-F)
  • Contract End Date: End of April, with opportunities for reassignment based on performance

Key Responsibilities:

  1. Inbound Customer Service: Handle video-based customer service calls for a major company.
  2. Schedule Flexibility: Once training is complete, agents can choose their own schedules, including mandatory weekend hours (4 hours, flexible).
  3. Technical Requirements: Must have a reliable internet connection, landline phone, and a PC.

Qualifications:

  • Education: High school diploma or equivalent
  • Experience: At least 1 year of customer service experience
  • Technical Skills: Proficiency in Windows, Word, Excel; knowledge of QuickBooks is a plus
  • Other Requirements: Must possess a valid driver’s license or state ID and be able to visit the office in Mount Prospect for initial setup

Additional Information:

This is a temporary position with potential for continued work on other programs following the April contract end date, provided performance expectations are met.

For more details and to apply, visit: Royal Call Centers on Indeed.

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