Reservation Sales Representative for Enterprise.com Grand Rapids, MI

Some responsibilities include:

** Efficiently guide conversations in order to close sales during the course of the call
** Locate and interpret complex information from a number of databases
** Communicate information considered unsatisfactory by customers in a tactful manner, and offer options to overcome objections
** Handle multiple tasks (ie., talking with customers while accessing information in a computer)
** Maintain a courteous and pleasant demeanor while speaking with external and internal customers

Knowledge/Skills/Abilities:

**Able to learn quickly in a technical environment
**Comfortable with using phone to support and communicate with customers and operations effectively in lieu of face-to-face contact
**Computer literacy required – able to successfully navigate and maneuver across multiple applications simultaneously
**Good typing, data entry and spelling skills
**Self-starter and disciplined; not easily distracted while working at home
**Ability to trouble-shoot and fix minor computer problems independently
**Detail oriented, strong sense of urgency and commitment to excellence
**Ability to meet deadlines and goals with minimal supervision, while adhering to company policies Strong and accurate business English, verbal and written communication skills (grammar and spelling)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled