Elite Brand Ambassador Luxury Fashion and Cosmetic Brand
for VIPdesk Connect in Dallas-Fort Worth, TX
Some responsibilities include:
The Work You Do
The Elite Brand Ambassador assists customers via phone and email, assisting customers with questions across all of Chanel’s lines (fragrance and beauty; fashion, eyewear, watches & jewelry) and facilitating purchases.
The Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via phone and email.
The Elite Brand Ambassador will assist Chanel’s customers with all aspects of customer service including the placement of orders, general customer service assistance and escalated issues across three lines of business: Fashion, Fragrance & Beauty and Watches & Fine Jewelry.
The Elite Brand Ambassador will utilize a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world-class customer service to their customers. This position is available in Illinois and Texas and candidates must reside within reasonable commuting distance of Dallas. Although Elite Brand Ambassadors work from secure home offices, mandatory training at Chanel boutiques and training facilities is conducted throughout the year
Elite Brand Ambassadors must be located within commuting distance to the training facilities in Dallas, TX.
Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
– Handle customer service inquiries with sophistication for Chanel customers via phone, email and chat (chat to be added in the future).
– Provide warm, personable, professional and courteous service at all times.
– Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel and proud to represent the brand.
– Provide service in a manner that takes the service one step further, by engaging in fact-finding to ensure you are solving all of the customer needs.
– Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
– Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
– Confident and driven to find solutions to customers issues
– Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
– Thrive in an environment with high-performance standards.
– Communicate with customers and exhibit genuine empathy when appropriate.
– Embrace the commitment to customer service and nourishes brand loyalty.
– Ability to accurately document customer interaction details accurately.
– Applies high-quality customer service guidelines while servicing customers.
– Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
– Other duties as assigned.
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