Tag Archives: Remote Services Technician

Remote Services Technician for Support.com

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Remote Services Technician for Support.com in Asheville, NC

Some responsibilities include:

$10.25 an hour

Support.com (NASDAQ: SPRT) is a fast paced environment fully committed to providing world-class customer service 24×7. The Remote Services Technician is an entry level role which provides inbound customer service support for basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer service experience. As a Remote Services Technician you will be fully trained to perform the following duties.

As a member of this best-in-class technology services team you will:

Answer inbound calls and greet customers
Determine scope of customer issue in an effective and professional manner
Manage credit card processing when necessary
Encourage completion of customer survey
Effectively resolve customer issue in a timely manner
Properly document all customer interactions
Adhere to quality standards determined by company and client
Represent company in a professional and ethical manner
Maintain high level of customer satisfaction with focus on first call resolution
Resolve customer requests by investigating problems, developing solutions and

recommend additional products and/or services relevant to assessment of the customer needs.

Skills:

Excellent written and oral communication skills
Ability to interpret a flow chart to deliver a work process
Ability to learn new technical concepts quickly
Communicate technical directions over the phone to inexperienced computer users
Excellent customer interaction skills
Strong organizational and multitasking skills
Ability to problem-solve
Ability to follow written instructions
Ability to work in a fast paced changing environment
Ability to work in a very structured environment with scheduled rest and meal periods
Type 30 to 40 words per minute

Responsibilities:

Home network setup and repair including:

Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
Windows network configurations on XP, Vista, 7, 8 and 10
Router configuration
Peripherals set up:
Game consoles
iPads and other tablets
Printer and/or folder sharing
Wireless printers
Customer Service:
Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues
Provide customers with opportunities to enhance his/her product by up-selling when appropriate

https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1142641&r=5000117480706
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