Remote Services Technician for

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Remote Services Technician Role with, a company listed on NASDAQ under the ticker symbol SPRT, is on the lookout for adept individuals to join their team as Remote Services Technicians. Based in Asheville, NC, this entry-level position offers a unique opportunity for individuals to provide top-notch customer service from the comfort of their homes. In this article, we will delve into the responsibilities, required skills, and the dynamic environment that defines this remote role.

Role Overview

The Remote Services Technician role revolves around delivering world-class customer service in a fast-paced 24×7 virtual environment. Key responsibilities include answering inbound calls, determining the scope of customer issues, and efficiently resolving service-related problems for high-speed internet and wireless gateways. This role requires a commitment to providing a superior customer experience, all while working collaboratively in a virtual setting.

Key Responsibilities

  1. Customer Interaction Management
    • Answer inbound calls and greet customers professionally.
    • Determine the scope of customer issues effectively.
    • Manage credit card processing when necessary.
  2. Issue Resolution
    • Resolve customer issues in a timely manner.
    • Document all customer interactions accurately.
    • Adhere to quality standards set by the company and client.
  3. Professional Representation
    • Represent the company in a professional and ethical manner.
    • Maintain a high level of customer satisfaction with a focus on first call resolution.
  4. Technical Skills
    • Set up and repair home networks, including wireless configuration for various operating systems.
    • Configure Windows networks on multiple versions.
    • Set up routers and peripherals, such as game consoles, tablets, printers, and wireless printers.

Required Skills

  1. Communication Skills
    • Excellent written and oral communication skills.
    • Ability to communicate technical directions to inexperienced users over the phone.
  2. Technical Aptitude
    • Ability to interpret flow charts and learn new technical concepts quickly.
  3. Multitasking and Problem-Solving
    • Strong organizational and multitasking skills.
    • Ability to problem-solve in a fast-paced, changing environment.
  4. Adaptability
    • Ability to work in a structured environment with scheduled rest and meal periods.
    • Type at a speed of 30 to 40 words per minute.

Application Process

If you are up for the challenge and meet the requirements, consider applying for this remote position with To apply, visit Careers. Please note that this is a dynamic opportunity, and interested candidates are encouraged to act promptly.

The Remote Services Technician role with provides a chance to be part of a best-in-class technology services team, offering a professional and virtual work environment. This position requires individuals who are not only technically adept but also possess excellent communication and problem-solving skills. If you are ready to navigate the virtual realm of customer support, this could be the opportunity you’ve been looking for.

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