Tag Archives: telecommute

BH Care Manager I or II for Anthem Inc in Texas

Please Share:


BH Care Manager I or II for Anthem Inc in Texas

Some responsibilities include:

Description

This is a work at home position supporting the Texas Health Plan of Amerigroup. You must live in Texas and be licensed in the state of Texas. You will receive all necessary equipment for a home office (laptop, printer, shredder, file cabinet, etc.)

Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Please note: The BH Care Manager (UM) job progression is primarily a provider facing role although it does involve some member facing activities such as collecting information and using clinical knowledge and expertise to ensure our members are directed to the appropriate level of care. Whereas the BH Case Mgr (CM) job progression is primarily member facing and involves complete clinical assessment.

Responsible for managing psychiatric and substance abuse or substance abuse disorder facility-based and outpatient professional treatment health benefits through telephonic or written review.

Primary duties may include, but are not limited to:

-Uses appropriate screening criteria, knowledge and clinical judgment to assess member needs to ensure access to medically necessary, quality behavioral healthcare in a cost effective setting in accordance with UM Clinical Guidelines and contract.

-Refers cases to Peer Reviewers as appropriate.

-Performs psychiatric and substance abuse or substance abuse disorder assessment, coordination, implementation, case planning, monitoring, and evaluating to promote quality member outcomes, to optimize member health benefits, and to promote effective use of health benefits and community resources.

Qualifications

This position may be hired as a BH Care Manager I or II depending upon the skills, education and experience of the chosen candidate.

Requires MS or MA in social work, counseling, nursing or a related behavioral health field; 3 years experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background.

-Current active unrestricted license in Texas as an RN, LCSW, LMSW, LMHC, LPC, LBA (as allowed by applicable state laws), LMFT, or Clinical Psychologist, to practice as a health professional is required.

-Previous experience in case management/utilization management with a broad range of experience with complex psychiatric/substance abuse cases preferred.

-Medicaid/managed care experience preferred.

-Computer skills: MS Word, Outlook, Excel

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Medical Claims Adjuster

Please Share:


Medical Claims Adjuster

Some responsibilities include:

Responsibilities

Review and make adjustments or corrections to previously processed claims by researching and investigating issues, making a determination, then communicating decisions as required
Research and review assigned claims by navigating multiple computer systems and platforms and accurately capture the data/information necessary for processing (e.g. verifying pricing, prior authorizations, etc.) and communicate extensively with members and providers regarding adjustments to resolve claims errors
Complete necessary adjustments to claims and ensure the proper benefits are applied to each claim by using the appropriate processes and procedures

Basic Qualifications

Minimum of one year of recent experience as a Medical Claims Adjuster
Knowledge of medical claim forms (HCFA and UB)
Knowledge of coding (ICD-9, ICD-10, HCPCS, CPT)
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, advanced Microsoft Excel knowledge, etc.)
Requires excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Provider Services Representative for Healthfirst in Lake Mary, FL

Please Share:


Provider Services Representative for
Healthfirst in Lake Mary, FL

Some responsibilities include:

Healthfirst Mission and Vision:

Our mission is to ensure that our members have superior healthcare and satisfaction; we significantly improve the health and wellness of the New York metropolitan area, all while driving down the costs. Employees shape our company and connect us to our communities. We look to recruit and retain intelligent, driven leaders who are passionate about healthcare and embody our five culture drivers:

Dream Big, Plan Wisely
Break Down the Walls
Think Critically, Speak Up, Deliver with Pride
Inspire Through Trust, Lead By Example
Be Unstoppable

Customer Service Representative Provider Services (Call Center)

In this phone-based role supporting our Provider Services Department, you will use your strong knowledge of health insurance/healthcare as you solve problems and answer questions for physicians and staff in our provider network.

Our ideal candidate will have prior related experience in a health insurance or healthcare organization and will be able to communicate effectively with medical staff and to manage multiple tasks in a metrics-based environment. You must be able to work a flexible schedule including some nights and weekends as required.

Responsibilities:

Responding to inquiries regarding provider information or plan benefits
Communicating effectively to providers to ensure understand expectations and/or concerns.
Performing research on provider inquires
Providing complete and accurate information regarding company policy and procedures
Prepare clear documentation to facilitate assistance from other departments and effectively communication with other departments
Following up on open and pending issues, including faxing providers and promptly returning messages

Qualifications:

Minimum Qualifications:

Experience with provider information and plan benefits in the insurance industry
Customer service experience in a face-to-face or call center environment
Strong communication and problem-solving skills to facilitate solutions and resolutions for Provider Inquiries
Healthcare or health insurance industry background is highly desirable
Ability to multitask between programs, data entry and look up systems while speaking with providers
Ability to work extended hours and weekends as necessary
High School Diploma or GED equivalent from an accredited school
Flexibility to work at home as business requirements.

Preferred Qualifications:

Previous Healthcare or health insurance industry working experience.

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Customer Care Professional for Teleperformance in Phoenix, AZ

Please Share:


Customer Care Professional for Teleperformance in Phoenix, AZ

Some responsibilities include:

Job Summary Purpose of Position
Provide excellent customer service to customers by answering inquiries, finding correct solutions while working from home.

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries and conducts programs in more than 75 different languages and dialects on behalf of major international companies operating in various industries including China. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities Primary Duties, Responsibilities and Requirements

•Responsible for customer inquiries
•Provide customer service at all times
•Follow up to customer inquiries by taking specific action in a timely manner
•Troubleshoot equipment and system problems
•Problem solve to help customers resolve issues on first call
•Enters data from customers into various software programs
•Appropriately communicate with upset customers to resolve their inquiries
•Thrives in a fast-paced, high-energy, change-oriented environment
•Participates in additional training courses
•Performs other related duties and assignments as required and as assigned by supervisor or manager
•Exercise retention efforts when appropriate
•Position will require inbound, outbound (callbacks), and email communications.
•Polished delivery: ability to communicate in a structured and effective manner.
•Passion to find the right solution for the customer, while also closing the sale and potentially up-selling the customer.
•Identify customers who are comparison-shopping assisting the customer with the correct price plan.
•De-escalate customer situations, manage customer expectations and follow-up on customer commitments
Qualifications: Experience, Education and Certification

•High school diploma or equivalent
•College or some college degree (preferred)
•Experience with working from home
•High-level of customer service
•Experience and success in sales preferred
•Professional demeanor to customers
•Ability to communicate with urgency.
•Fluency and comprehension in the language requirements for specific point of sale
•Accent neutral verbal/written communication skills
•Strong listening skills: active listening
•Written skills: excellent grammar;
•Attention to detail demonstrated through follow-up to ensure resolution for customer.
•Solutions mindset
•Anticipate customer needs
•Excellent time management
•Quick learner
•General database searching skills
•High speed data entry speed and accuracy
•Ability to multi-task in multiple windows
•Basic math skills
•Tying 25 WPM
•ISP skills: sign-up, install, connection, messaging (chat e-mail), navigation, online support, etc.
•Proficiency in a multi system environment

Teleperformance is an Equal Opportunity Employer

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Customer Service/Sales for Working Solutions

Please Share:


Customer Service/Sales for Working Solutions

Some responsibilities include:

What it takes—program details:
Working Solutions is partnering with retail, travel & hospitality, event ticketing, sporting goods and other consumer companies to provide
top of the line solutions. As an independent contractor sales and service specialist you
will assist customers with their orders as well as upsell lines of business. It takes a passion for sales as well as a love of customers to be the
best biz. You will work online and over the
phone with customers.

A strong sales background is important for this program. Agents must be able to
answer customer questions as well as upsell customers.

We
ensure quality service through the best agents—which could be you. Know that
Working Solutions receives a four plus star rating from agents on Glassdoor. It’s
what clients expect.

Still interested? Please keep reading.

Program hours: Our clients have a variety of operating hours from weekdays to evenings
to weekends to overnight shifts. Agents need to commit to a minimum of 20
hours a week during the client’s operating hours to remain proficient and on
active status.

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Inside Sales Representative Commerical for IAC

Please Share:


Inside Sales Representative Commerical for IAC

Some responsibilities include:

Integrated Access Corporation (IAC) is seeking an Inside Sales Representative for Business-to-Business outbound calls to existing customers and distributors for one of our large, Fortune 1000 clients offering highly recognized brands to the away-from-home commercial marketplace.

This position is full time and allows for a defined, yet reasonably flexible work schedule. It is a home office-based position allowing the successful candidate to avoid the time, money and stress associated with a daily commute!

IAC provides all the necessary hardware, software, telephony, and connectivity, so that the experienced Inside Sales Representative can focus on what he or she does best. We utilize Salesforce.com, the world-class Customer Relationship Management (CRM) software, to manage the entire sales cycle for our clients.

Our Inside Sales Representatives manage an active sales pipeline, creating opportunities and increasing customer demand for our clients’ products. We provide a valuable service to well-established companies with long-term customers. Our success is measured by the number of successful sales we generate, in addition to our clients’ overall business growth.
SKILLS & EXPERIENCE:

Inside Sales experience in B2B markets

Proven ability to reach and even surpass sales goals

Experience working with different channels of distribution

Ability to self-manage, i.e. to work unsupervised from home

Previous experience working with CRM systems (Salesforce.com, Microsoft Dynamics, Sugar CRM, Siebel, ACT, Goldmine, or another comparable system)

A college degree is strongly preferred

You must have a high-speed Internet connection in order to work with our hardware and software systems.

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Screening Pharmacist for Humana in Phoenix, AZ

Please Share:


Screening Pharmacist for Humana in Phoenix, AZ

Some responsibilities include:

Description

Role: Screening Pharmacist – Work at Home in Phoenix, AZ

Assignment: Humana Mail Order Pharmacy

Location: Glendale, AZ

Schedule: Monday through Friday 10:00 am – 6:30pm AZ time. Every 10th Saturday rotation.

Bring your unique talents and perspectives to Humana and help us bring better healthcare solutions to our members. At Humana, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization. Humana’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line, and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At Humana, you’ll partner with people who care.

Responsibilities:

· As a member of the Screening Pharmacist Verification team, you will:

· Review prescriptions for accuracy

· Check for drug/drug interactions

· Assess drug/allergy concerns

· Evaluate appropriateness of dosage, directions and therapy

Key Competencies:

· Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one’s actions.

· Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.

· Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

· Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana’s overall success first.

Qualifications

Requirements:

· Bachelor’s degree in pharmacy

· Licensed as a pharmacist in Arizona

· Ability to participate in Federal prescription programs

· Self-directed but also able to work well in a group

· Ability to solve problems and encourage others in a collaborative problem solving

· Strong communication skills

· positive, proactive attitude with a high level of energy

· Work ethic that is focused, accurate and highly productive

· Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

Additional Information:

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

ACA Telesales Agent

Please Share:


ACA Telesales Agent for Broadpath

Some responsibilities include:

Responsibilities

Answer incoming phone calls from customers/members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately a sale.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information
Accurately explain the differences between various products, and assist customers/members in selecting a product that best meets their needs
May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services

Basic Qualifications

Must have an active healthcare license in home state
Current FFM certification will be required
At least one year of previous ACA/ FFM healthcare telesales experience
Agents will need two non-resident producers’ licenses (both MA & NH) that we will reimburse for after successful completion of training.
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Demonstrated ability to listen skillfully, collect relevant information, determine need and consult with caller to provide appropriate product to fit their needs.
Ability to work regularly scheduled shifts within the specified hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

Preferred Qualifications

Previous successful work at home experience

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Sales Consultant for Bath Fitter in Little Rock, AR

Please Share:


Sales Consultant for Bath Fitter in Little Rock, AR
Some responsibilities include:

Bath Room Remodeling Company Seeking Full-Time Closers!
Job Description:

Meet or exceed closing sales objectives.
Responsible for generating leads; must meet set objectives.
Revisit completed jobs following installation.
Accurately measure and identify tubs or shower bases and walls at the time of the estimate using appropriate checklists and forms.
Prepare detailed, accurate and legible estimates.
Using proven Bath Fitter selling and process methods provide the customer with all information he or she needs to make a positive decision.
Submit all checks, cash, credit card information and signed EOIs to the office each day.
Maintain all sales presentation materials in top condition, replacing worn items as soon as necessary.
As required keep assigned mall displays clean and supplied with brochures and sign-up cards; collect all leads and submit to the office immediately.
Test-fit existing tubs with a Bath Fitter test shell whenever necessary.
Work at home shows or other events, as assigned.
Abide by all Bath Fitter policies and procedures.
Adhere to all Bath Fitter safety policies and procedures.
Attend and participate in regular branch and regional meetings and training sessions.
Maintain relationship with customers from initial appointment to post install in order to provide excellent customer service.

Job Type: Full-time

Required experience:

In Home Sales: 1 year

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

Guest Services Coordinator for Ralph Lauren Madison Men’s

Please Share:


Guest Services Coordinator for Ralph Lauren Madison Men’s

Some responsibilities include:

Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 40 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

Purpose and Scope:

To create an ultimate customer shopping experience by providing the highest level of service to guests and support the sales team as well as other back of house partners.

Responsibilities:

Customers

· Responsible for creating an “ultimate experience” for every guest by providing whatever-it-takes customer service and supporting front and back of house functions.

· Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.

· Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.

· Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.

· Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly.

· Assist in processing sales transactions (during busy times) and follow company regulations when accepting forms of payment. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.

· Direct all phone calls and questions to appropriate areas of store.

· Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers and new product receipt.

· Possess knowledge of Alterations procedures, pricing and current shop dates. Ensure product is delivered to/from Alterations shop in a timely manner.

· Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.

· Assist in various promotional mailing projects and Marketing/PR events.

· Provide assistance on the floor at any given time to support other departments based on store needs. Ensure a clean, organized sales floor and fitting rooms.

· Assist in all Guest Services areas as called upon: Message Center, cash Office, Guest Kitchen, Sales Floor, Concierge, Administration, etc.

Job Requirements:

Minimum 2 years of related experience.
Good communication and interpersonal skills
Ability to work well under pressure.
Ability to collaborate and work within a team environment.

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!