Scheduling Coordinator at OurHealth
Indianapolis, IN – OurHealth, is seeking a Scheduling Coordinator to join its dedicated team. OurHealth’s commitment to enhancing the healthcare journey through personalized care and a robust referral network underscores the essence of this opportunity. Positioned at the heart of downtown Indianapolis, with provisions for remote work, this role promises a dynamic environment ripe for professional growth.
Mission and Vision: Pioneering Healthcare Transformation
At OurHealth, the mission is clear: to revolutionize the consumer healthcare experience. This vision is underpinned by a steadfast commitment to leveraging compassion, technology, and science to steer individuals toward improved health and lasting happiness. As a Scheduling Coordinator, you’ll play a pivotal role in actualizing these aspirations.
What Sets Us Apart: Benefits and Perks
OurHealth prioritizes its employees’ well-being, offering a range of benefits designed to foster a harmonious work-life balance:
- Collaborative engagement with a team of providers to directly influence patient outcomes.
- Emphasis on wellness and preventive care, aligning with our mission to promote holistic health.
- Day shift schedules ensuring work-life equilibrium.
- Comprehensive benefits package encompassing medical, dental, and vision coverage.
- Generous paid time off, including company-paid holidays.
- Participation in a 401(k) program with a matching component.
- Access to the clinic facilities for personal healthcare needs.
A Day in the Life: Core Responsibilities
As a Scheduling Coordinator at OurHealth, you’ll embark on a journey defined by purpose and impact. Your responsibilities will encompass a diverse array of tasks, including:
- Customer Service Excellence: Serve as a frontline ambassador for OurHealth, engaging with patients via email and phone within a call center framework.
- Efficient Appointment Management: Utilize Electronic Medical Records (EMR) systems to schedule health coaching sessions and clinic appointments, ensuring seamless coordination.
- Effective Triage: Prioritize incoming scheduling calls and address diverse patient requests with adeptness and professionalism.
- Collaborative Integration: Work closely with the Member Relations team and other departments to infuse customer service principles into operational workflows.
- Feedback Management: Monitor client and patient feedback channels, escalating concerns to relevant stakeholders for prompt resolution.
- Professional Communication: Interact with patients courteously, navigating potential conflicts with finesse and empathy.
- Meticulous Record-Keeping: Maintain accurate documentation within designated systems, upholding data integrity standards.
- Wellness Program Support: Facilitate data entry and customer support for wellness and incentive programs, championing proactive engagement.
- Patient Outreach: Initiate contact with patients to verify and update information within the OurHealth portal, ensuring data accuracy.
- Adaptable Support: Flexibility is key; be prepared to undertake additional duties in support of the Member Relations team’s objectives.
Join Our Team: Apply Today
This opportunity to join OurHealth’s dynamic workforce offers a compelling blend of purpose, growth, and camaraderie. If you’re ready to make a meaningful impact within a forward-thinking healthcare ecosystem, seize the chance to apply now.
Link to Apply: OurHealth Careers