Customer Service Representative
Duties and Responsibilities
- Online Liaison: Responding to customer inquiries, troubleshooting issues, and addressing concerns primarily through online platforms.
- Technical Savvy: Demonstrating adeptness with online tools and research, ensuring efficient problem-solving.
- Customer Advocacy: Upholding a commitment to excellent service, understanding customer needs, and providing timely solutions.
Key Details of the Position
- Flexible Hours: Work from the comfort of home, with shifts available between 9AM to 10PM Eastern Time, accommodating varied schedules including weekends.
- Hourly Compensation: Earn between $15.00 and $20.00 per hour, with additional bonuses, paid training, and opportunities for advancement.
- Operational Dynamics: Adhere to assigned schedules within operating hours, with the possibility of occasional overtime based on business demands.
Qualifications and Requirements
- Educational Background: High School Diploma or equivalent.
- Technical Proficiency: Basic typing, phone, and computer navigation skills, along with internet and email proficiency.
- Customer-Centric Traits: Ability to empathize, prioritize customer needs, and maintain composure during conflicts.
- Equipment and Environment: Secure a quiet home office environment, equipped with a computer (Windows 7 or better), high-speed internet, and a compatible headset with a microphone.
- Residency: Must be a US resident currently residing in a hiring state.
While the job listing may have closed, the essence of this opportunity resonates beyond its confines. It underscores the evolving landscape of customer service, where virtual interactions demand a blend of technical prowess and human empathy. For those embarking on such roles, success lies in embracing the digital realm while staying rooted in the timeless principles of customer satisfaction.
JOB CLOSED