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    Telephonic Interviewer for Long Term Care Group in Arizona

    Some responsibilities include:


    1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.

    2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.

    3. Uses pre-determined follow-up questions needed for a thorough collection of data.

    4. Gives concise, accurate documentation on client’s health history.

    5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.

    6. When necessary, tactfully refocuses applicants who wander off the subject.

    7. Completes all interviews in a timely manner, according to department guidelines.

    8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).

    9. Maintains a minimum 96% quality standard on all telephonic interviews.

    10. May be required to attend in-office meetings an average of four hours per month.

    11. Attends five days of training.

    12. Other duties that are assigned.

    Minimum Qualifications

    * Prefer individuals that are available to work afternoons and evenings M-F, and Saturdays.

    * Education: high school diploma

    * Must be able to attend five day training in Woodbury, MN location

    * Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.

    * Must type at least 40 words per minute.

    * Basic functional math skills.

    * Performs work accurately and efficiently under deadline pressures.

    * Heavy telephone contact with both customers and internal company staff.

    * Heavy keyboard and computer use.

    Preferred Qualifications

    * Education: Associate’s Degree or Bachelor’s Degree in Business Administration.

    * Database experience preferred.

    * 1-2 years of prior geriatric and/or mental health nursing and assessment experience.

    * Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.

    Apply now. Jobs go fast!

    Posted by vwah012015 @ 8:57 pm

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