Scheduling Coordinator for OurHealth in Indianapolis, IN
Some responsibilities include:
OurHealth is a team of people dedicated to transforming healthcare by providing employer-sponsored primary care clinics focused on the best patient care. We are partners in working for total well-being through thorough appointments, dedicated health coaching and a strong referral network. We are passionate about our patients, and it shows! Learn more at www.ourhealth.org ( http://www.ourhealth.org/ ).
Our mission is to radically transform the consumer healthcare experience.
Our vision is to use compassion, technology, and science to guide people toward better health and greater happiness.
We educate consumers on which actions lead to greater well-being, make care easier to access when needed, deliver exceptional holistic primary care services, and connect consumers to high value providers to best meet individual needs ensuring more value for each dollar invested.
This position is located in downtown Indianapolis in a call center environment with some remote work from home.
The Scheduling Coordinator will report directly to the Member Relations Supervisor but will work closely with the entire Operations Department as well as other departments company-wide.
What does OurHealth offer its employees?
The ability to collaborate with a team of providers to directly impact patients
A strong focus on wellness and preventative care
Work-life balance with day shift schedules
Company-paid holidays plus paid time off (PTO)
Medical, dental, and vision benefit package
401(k) participation with a company match
Usage of the clinic for free!
A Scheduling Coordinator at OurHealth will do the following on a regular basis:
Act as a customer service champion and OurHealth advocate
Manage all incoming communications from patients via email and phone in a call center environment
Schedule health coaching and clinic appointments in an EMR
Triage incoming scheduling calls and other requests Collaborate within the Member Relations team to integrate customer service into clinical and nonclinical operations
Monitor client and patient feedback and communicate concerns and issues to the appropriate department
Answer communications from patients in a professional and courteous manner
Diffuse negative patient interactions by appropriately managing conflict and building rapport with patients
Accurately document and update records in appropriate systems
Collect and track all wellness and incentive program forms into the OurHealth portal
Conduct data entry and customer support for wellness and incentive programs
Proactively reach out to patients to confirm and update patient information in the OurHealth portal
Perform other duties necessary to support the Member Relations team
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