• Customer Service Representative for Coca-Cola Refreshments in Alpharetta, GA 30004

    Some responsibilities include:

    Key Activities

    Responsible for receiving orders via EDI, fax, email, or by phone from customers or internal stakeholders and entering them into the order processing operating systems. Customer orders and must be processed and checked accurately.

    Responsible for working with appropriate CCR stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers.

    The work is transactional and focuses on resolving issues for one order at a time.

    Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.

    Key Skills

    Strong customer service, problem solving, issue resolution, and communication skills

    Building collaborative relationships with the Customer Service Teams and Product Supply System operational staff

    Knowledge of CCR PSS, Order Management, and Customer Services processes and systems

    Sense of urgency, detail oriented, and able to provide clear and thorough documentation in the Inquiry Database

    People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision

    Systems used: SAP, Cimpro, Inquiry Database, Oracle Transportation Management, Excel and Pivot Tables, SoftPhone, Nice, Merced Dashboard, SharePoint Knowledge Management

    Type of activities managed

    Manual Order Entry

    Transportation Pool Schedules

    Order Scrubbing to adhere to CCR Policies

    Item Conversions

    Combining two or more orders to ship together

    General Product Information

    Over, short and damaged process

    Transportation Method Change

    McDonald’s distributor special services

    Process Order Changes Based on Delivery Block Reports

    Credit Hold Resolution

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    Posted by vwah012015 @ 11:06 pm

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