Customer Service Representative at BJC HealthCare, Columbia, MO
BJC HealthCare is seeking a dedicated Customer Service Representative to join their team in Columbia, MO. This role is vital in ensuring seamless communication between physicians, patients, and other stakeholders across BJC hospitals and services.
Role Purpose
The position focuses on managing both inbound and outbound communications, using multiple systems and methods to facilitate accurate and complete information sharing. This, in turn, supports the coordination of patient care.
Key Responsibilities
- Call Management:
- Efficiently responds to and routes calls for subscribed physicians and customers.
- Manages after-hours service, BarnesCare, ACO patient alerts, and notifications related to patient admissions and discharges.
- Data Entry and Software Proficiency:
- Maintains accurate data entry and stays informed on all contact center software applications and support systems.
- Research and Improvement:
- Explores new technologies and methods to enhance patient care coordination and physician communication.
- Patient Support:
- Coordinates support for medically fragile and chronic patients.
- Facilitates communication between services, monitors communications with primary care physicians, and works with pediatric specialists to coordinate outpatient appointments.
Qualifications
- Education:
- High School Diploma or GED required.
- Experience:
- 2-5 years of relevant experience.
- Supervisor Experience:
- No supervisory experience required.
Benefits
BJC HealthCare offers a robust benefits package, including:
- Comprehensive medical, dental, life insurance, and disability plans
- Pension Plan/403(b) Plan
- 401(k) plan with company match
- Tuition Assistance
- Health Care and Dependent Care Reimbursement Accounts
- Access to an on-site fitness center (location dependent)
- Paid Time Off for vacation, holidays, and sick time
For more information and to apply, visit BJC HealthCare.