Customer Service Representative Opportunity with Coca-Cola Refreshments – Alpharetta, GA
Coca-Cola Refreshments is seeking a dedicated Customer Service Representative for their Alpharetta, GA location. This role is ideal for individuals who excel in a fast-paced environment and have a strong commitment to customer satisfaction.
Key Responsibilities
As a Customer Service Representative, your primary duties will include:
- Order Processing:
- Receiving and processing orders via EDI, fax, email, or phone from customers or internal stakeholders.
- Ensuring orders are accurately entered into the order processing systems.
- Issue Resolution:
- Collaborating with Sales/Brokers and the Product Supply System (PSS) to resolve customer issues.
- Focusing on resolving issues on a transactional, one-order-at-a-time basis.
- Performance Improvement:
- Understanding and utilizing performance metrics to improve quality, speed, and capabilities.
- Striving to meet or exceed set goals.
Key Skills
The ideal candidate should possess:
- Customer Service & Problem-Solving Skills:
- Strong abilities in customer service, issue resolution, and effective communication.
- Experience building collaborative relationships with Customer Service Teams and PSS operational staff.
- System Knowledge:
- Familiarity with CCR PSS, Order Management, and Customer Services processes and systems.
- Proficiency in using systems such as SAP, Cimpro, Oracle Transportation Management, Excel, and SharePoint.
- Independence & Detail Orientation:
- A strong sense of urgency, attention to detail, and the ability to provide clear documentation in the Inquiry Database.
- The ability to work independently with minimal supervision, whether from home or in various US and Canada offices.
Additional Responsibilities
This role involves managing various activities, including:
- Manual Order Entry
- Transportation Pool Schedules
- Order Scrubbing to Adhere to CCR Policies
- Item Conversions & Combining Orders for Shipping
- General Product Information & Process Order Changes
- Over, Short, and Damaged Product Processes
- Credit Hold Resolution
Systems Utilized
- SAP
- Cimpro
- Oracle Transportation Management
- Excel (including Pivot Tables)
- SoftPhone & Nice
- Merced Dashboard
- SharePoint Knowledge Management
Location: Alpharetta, GA 30004
If you are ready to take on a challenging and rewarding role with Coca-Cola Refreshments, consider applying for this position. The opportunity to make a difference within a globally recognized company is just a step away.