Customer Service Representative for Coca-Cola Refreshments in Alpharetta, GA 30004
Some responsibilities include:
Responsible for receiving orders via EDI, fax, email, or by phone from customers or internal stakeholders and entering them into the order processing operating systems. Customer orders and must be processed and checked accurately.
Responsible for working with appropriate CCR stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers.
The work is transactional and focuses on resolving issues for one order at a time.
Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
Strong customer service, problem solving, issue resolution, and communication skills
Building collaborative relationships with the Customer Service Teams and Product Supply System operational staff
Knowledge of CCR PSS, Order Management, and Customer Services processes and systems
Sense of urgency, detail oriented, and able to provide clear and thorough documentation in the Inquiry Database
People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision
Systems used: SAP, Cimpro, Inquiry Database, Oracle Transportation Management, Excel and Pivot Tables, SoftPhone, Nice, Merced Dashboard, SharePoint Knowledge Management
Type of activities managed
Manual Order Entry
Transportation Pool Schedules
Order Scrubbing to adhere to CCR Policies
Combining two or more orders to ship together
General Product Information
Over, short and damaged process
Transportation Method Change
McDonald’s distributor special services
Process Order Changes Based on Delivery Block Reports
Credit Hold Resolution