Customer Service Excellence: HouseMaster Home Inspections in Charlotte, NC is Hiring
Exploring the Role:
HouseMaster Home Inspections invites qualified individuals to apply for the position of Customer Service Representative, based in Charlotte, NC. This is a full-time opportunity with a flexible 40-hour workweek.
Key Responsibilities:
- Exceptional Customer Service: Delivering top-notch customer service to prospective clients is the primary responsibility. This involves engaging phone interactions and building rapport with potential customers.
- Information Verification: Ensuring accuracy by verifying information submitted online by consumers through inquiries.
- Effective Communication: Displaying excellent written communication skills and maintaining a pleasant phone persona are crucial aspects of the role.
- Problem Resolution: Addressing and resolving customer issues by clarifying concerns, researching answers, and implementing effective solutions.
- Requirements and Qualifications:
a. Personal Attributes: Reliability, detail-orientation, self-motivation, and the ability to work under pressure.
b. Communication Skills: Excellent telephone manner, active listening, and strong written communication skills.
c. Technical Proficiency: Computer literacy, knowledge of PCs, MS Office, basic data entry skills, and a typing speed of about 35WPM.
d. Experience: While previous experience as a Call Center Representative is advantageous, it is not mandatory. Real estate experience is a plus.
e. Education: High School or equivalent; some college is preferred but not required. A minimum of 5 years of related work experience is expected.
f. Language Skills: Fluency in multiple languages is advantageous but not obligatory.
Compensation and Application Process:
- The offered compensation is $12.00 per hour with bonuses that may lead to over $15.00 per hour.
- Successful candidates must pass state, federal, and criminal background checks and be at least 18 years old.
- Interested applicants in the Charlotte or surrounding area are encouraged to submit their resumes. The first interview will be conducted via Skype.
Conclusion:
HouseMaster Home Inspections is seeking qualified individuals who embody the outlined qualities to join their team. If you meet the criteria and are looking for a fulfilling opportunity in customer service, apply now through Indeed. Act promptly; positions are filled swiftly.