Technical Support Representative for Utilant LLC

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Technical Support Representative at Utilant LLC in Buffalo, NY

Utilant LLC, a forward-thinking software company in Buffalo, NY, is on the lookout for a Technical Support Representative. Utilant specializes in providing cutting-edge software solutions tailored for the insurance industry, aiding both residential and commercial sectors.

About Utilant LLC

  • Industry Focus: Insurance software applications
  • Products:
    • Inspection data capture and distribution for underwriting decisions
    • Sketching software for real estate appraisers and insurance inspectors
  • Location: The newly renovated Foundry Building on Elmwood Avenue

Key Responsibilities

The role involves a variety of tasks central to the support and enhancement of Utilant’s software offerings:

  • Troubleshooting and resolving technical issues
  • Providing customer service with a strong focus on communication and follow-up
  • Assisting users with remote software guidance and support
  • Customizing applications for a global customer base

Required Skills and Experience

Successful candidates will bring:

  • Experience:
    • Minimum of 2 years in a technical support or customer service role
    • Hands-on troubleshooting and technical problem-solving
    • Familiarity with remote assistance software and technologies
  • Technical Proficiency:
    • Competence with cellular technology, internet, and multiple computing platforms
    • Proficiency in Microsoft Word, Excel, Outlook, Gmail, and Google Drive
  • Communication:
    • Strong verbal and written communication skills
    • A customer service-oriented attitude

Preferred Qualifications

  • Education: Degree in a related field with at least 1 year of relevant experience
  • Desirable Experience: Prior technical support experience is highly valued

Why Work at Utilant?

Utilant offers a range of benefits designed to promote a balanced and rewarding work environment:

  1. Flexible Schedule: Adaptable working hours to suit your lifestyle
  2. Health Benefits: Employee-paid medical and dental insurance
  3. Retirement Plan: Auto-vested 401k with company match
  4. Work-from-Home: Opportunities to work remotely
  5. Work Hours: A standard 35-40 hour work week
  6. On-Site Amenities:
    • Gym facilities
    • Free snacks and parking
  7. Company Culture:
    • Friday company-paid lunches
    • Casual tech-type atmosphere

Professional Growth

Utilant’s consistent growth translates into ample opportunities for professional and developmental growth within the company.

How to Apply

If you are a motivated individual with a passion for technical support and customer service, Utilant encourages you to apply. Interested candidates should submit their applications, including a cover letter and resume, through the online application portal at

Location Requirement: Candidates must be currently qualified to work in the U.S. as sponsorship is not available.

This opportunity is ideal for individuals seeking a dynamic and supportive work environment in Buffalo, NY. Utilant is eager to meet potential candidates who are ready to contribute to their innovative team.

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