Reservation Sales Agent, Princess Cruises

Reservation Sales Agent at Princess Cruises

Princess Cruises is seeking motivated individuals to join their team as Reservation Sales Agents. This work-at-home position, available to residents of Washington state, involves providing exceptional customer service to travel agents and customers. Interested applicants can apply online at cruisetalent.csod.com.

Key Responsibilities

Reservation Sales Agents at Princess Cruises play a crucial role in ensuring customer satisfaction. Responsibilities include:

• Inbound Call Management: Handle 50-100 calls per day from travel agents and customers, providing information and resolving inquiries.
• Product Knowledge: Utilize training to communicate details about Princess Cruises’ offerings effectively.
• Problem-Solving: Address customer needs, resolve discrepancies, and modify reservations as needed.
• Daily Operations: Spend the workday seated at a computer, typing, and assisting customers via phone.

Essential Requirements

The ideal candidate will possess the following qualifications:

• Educational Background: High school diploma or equivalent.
• Experience: At least one year in customer service or sales; call center or telephone sales experience preferred.
• Communication Skills: Strong verbal and written interpersonal skills.
• Technical Proficiency: Familiarity with computer business applications and reservation systems.
• Organizational Abilities: Capable of multitasking and meeting deadlines under pressure.
• Age and Location: Must be at least 18 years old and reside in Washington state.

Comprehensive Benefits

Princess Cruises offers a robust benefits package, including:

• Time Off: 8 paid holidays, paid vacation, and sick time.
• Travel Perks: Generous cruise and travel privileges for employees and their families.
• Health Plans: Comprehensive medical, dental, vision, and flexible spending accounts.
• Wellness Programs: Health and wellness initiatives, including discounted memberships.
• Tuition Reimbursement: Up to 75%, with a maximum of $2000 per fiscal year.
• Retirement Plans: 401(k) with matching contributions, varying by years of service.
• Stock Purchase: Discounted stock purchase plan with Carnival Corporation.
• Professional Development: In-house training through Discover University.
• Rewards & Incentives: Employee recognition programs, commuter incentives, and discounts on local services and retail.

Application Process

To apply for the Reservation Sales Agent position at Princess Cruises, interested individuals can visit cruisetalent.csod.com and submit their application online. This role offers a unique opportunity to work from home, while providing top-notch service to customers and enjoying a range of valuable benefits.