Customer Service Representative for Panera Bread (PR Restaurants) – Newton, MA
Some responsibilities include:
**Respond promptly to guest complaints, inquiries, refund requests, problems and compliments over the telephone, email or letter.
**Keep the operations team and Cafes updated of all guest responses and alert them for any additional follow up needed.
**Be the pleasant, courteous, respectful, understanding, positive and responsive voice of PR Management/Panera Bread to our guests.
**Keep organized records of guest issues and actions taken.
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