Exploring the Loyalty Specialist Role at Omni Hotels in Omaha, NE
Are you adept at fostering lasting relationships and resolving inquiries with finesse? Omni Hotels in Omaha, NE, seeks a dedicated individual to join their Membership Services Department as a Loyalty Service Specialist. If you possess a knack for problem-solving and a commitment to exceptional customer service, this role might be the perfect fit for you.
Job Overview:
As a Loyalty Service Specialist, you’ll play a crucial role in supporting both internal teams and external customers participating in the Select Guest and GHA Discovery programs. Your primary responsibilities will include:
1. Providing Prompt and Effective Support:
- Handling daily inquiries via telephone, internet, and email promptly and efficiently.
- Ensuring all guest and GHA brand inquiries are resolved satisfactorily within a 48-hour timeframe.
2. Addressing Escalated Issues:
- Handling escalated Select Guest and GHA issues with professionalism and efficiency.
3. Research and Resolution:
- Investigating and resolving issues related to Airline Miles Rejects and failures.
- Inputting missing profiles, stays, and mileage rewards as required.
4. Collaboration and Feedback:
- Assisting the Omni Reservation Center by supporting agents and providing feedback on training needs.
5. Utilizing Resources:
- Utilizing various databases and platforms for tracking, information gathering, and troubleshooting incoming guest correspondence.
6. Customer Interaction:
- Responding to customer inquiries using standard responses or referring them to appropriate materials or senior staff.
7. Meeting Goals:
- Meeting daily department goals for responding to guest email requests.
8. Handling By Invitation (Red) Members Contacts:
- Managing all contacts from By Invitation (Red) Members, including email and phone requests, reservations, and special requests.
9. Customer Profile Management:
- Assisting with Customer Profile management processes, troubleshooting invalid profiles, and consolidating duplicate or mismatched profiles.
If you’re ready to embark on a journey with Omni Hotels and contribute to enhancing guest experiences through exceptional service, we invite you to apply for the Loyalty Service Specialist position today. To learn more about the role and apply, visit the Omni Hotels careers page here. Remember, opportunities like this don’t wait, so seize the chance to join our team today.