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Accounts Support Specialist for GitHub in Japan

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Accounts Support Specialist for GitHub in Japan, Australia, and New Zealand.

More about the Job:

The GitHub Accounts Support team is looking for a full-time team member who is based in the Asia Pacific region. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in the Asia Pacific region, so legal working authorisation is required: Japan, Australia, and New Zealand.

When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Our Account Support team handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for solving problems.

The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we’d want someone to treat our friends.

Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

Developers: this probably isn’t the job for you, but perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!

Minimum Qualifications:

Currently residing in Japan, Australia or New Zealand.
Current legal working authorisation to work in Japan, Australia or New Zealand.
Stellar English and grammar skills
A unique writing style and voice
Excellent problem-solving skills – you might not know all of the answers, but you know how to find and communicate the solution
A strong sense of empathy and the ability to advocate for others
Prior customer support experience
Technical experience (QA, documentation, elaborate board games)

Preferred Qualifications:

Experience working remotely
Previous work with GitHub and/or developers
Knowledge of banking or online payment systems
Experience supporting web apps

Who We Are:
GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over fifteen million people use GitHub to build amazing things together. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.

Apply now. Jobs go fast!