Service Center Associate at Sedgwick Claims Management Services
Sedgwick Claims Management Services is seeking a dedicated Service Center Associate for their Albuquerque, NM location. This role is crucial in expediting the Customer Service claims application process and ensuring efficient case assignment. The associate will serve as a customer liaison, aiding clients in finding the right contact person to resolve issues and answer questions.
Key Responsibilities
Primary Purpose:
- Expedite the Customer Service claims application process.
- Ensure accurate case assignment.
- Act as a customer liaison.
Essential Functions and Responsibilities:
- Claims Assignment:
- Assign new claims to the appropriate claims handler.
- Data Entry:
- Accurately enter verbal and written application information into the claims management system, meeting both internal and external customer requirements.
- Customer Communication:
- Contact customers via telephone, written correspondence, and/or the claims system regarding required documentation, time frames, and claim status.
- Communicate clearly and professionally with customers about all aspects of the claims process.
- Service Quality:
- Participate in and maintain a quality service culture within the Customer Service Team.
Additional Responsibilities
- Perform other duties as assigned.
- Support the organization’s quality program(s).
This role requires a balance of customer service skills and attention to detail, ensuring that each claim is handled efficiently and professionally.
For more information or to apply, visit Sedgwick Claims Management Services.