Part-Time Customer Relations Associate for Pier 1 Imports

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Customer Relations Associate with Pier 1 Imports


Are you someone who finds fulfillment in assisting others? Do you dream of escaping the daily grind of traffic jams to spend more quality time with loved ones? Pier 1 Imports presents an enticing work-from-home opportunity that might just be the perfect fit for you.

As a renowned brand passionate about providing exceptional customer service and sales experiences, Pier 1 Imports is seeking motivated individuals to join their team as part-time Customer Relations Remote Associates. This role involves handling incoming calls from customers, resolving issues, and ensuring a seamless purchasing process. While the schedule may vary week by week and include weekends, this position promises a dynamic environment where every member of the team is valued and celebrated.


  1. Customer-Centric Support:
    • Engage with customers to ensure their interactions with Pier 1 Imports are met with superior service and quality.
    • Consistently meet or exceed service levels, fostering positive experiences for every customer.
  2. Identifying Opportunities:
    • Analyze customer feedback to identify trends and areas for improvement, including products, delivery processes, and website functionalities.
    • Seize opportunities to upsell and cross-sell products to enhance customer satisfaction and drive sales.
  3. Miscellaneous Projects:
    • Undertake additional projects as required, contributing to the continuous enhancement of customer service operations.


  • Geographical Requirements:
    • Reside in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, or Dallas Counties.
  • Technical Prerequisites:
    • Possess high-speed hardwired internet (minimum 6mb/second) dedicated for work; computer equipment and headset provided.
    • Maintain a distraction-free workspace conducive to productivity.
  • Flexibility and Commitment:
    • Be open to occasional onsite work at the Corporate Office for coaching, administrative duties, and meetings (at least 2 days per month).
    • Demonstrate a customer service and/or sales background with proficiency in word processing programs and PC usage.
  • Communication Skills:
    • Exhibit strong oral and written communication skills, with adaptability and attention to detail.
  • Independence and Availability:
    • Capable of working independently and willing to work holidays, nights, and weekends to meet business demands.

Hours of Operation

  • Monday-Friday: 7:00 am to 9:00 pm
  • Saturday: 8:00 am to 9:00 pm
  • Sunday: 10:00 am to 6:00 pm (Extended hours during Holiday Season from November through mid-January)

Mandatory Training Dates

  • April 17th – May 5th
    • Monday – Friday: 9:00 am – 3:00 pm (April 20th, 8:00 am – 2:00 pm Store Visit) (Initial 90 days of employment will involve working from the Corporate Office for training and educational purposes)

If you’re ready to embark on a fulfilling journey with Pier 1 Imports, don’t hesitate to apply. Opportunities like this are in high demand and fill quickly.

To apply, visit the Pier 1 Imports job portal here.

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