Customer Support Specialist for Kraken

Please Share:

Are you someone who thrives on attention to detail, values responsiveness, and has a passion for helping others? If so, Kraken has an exciting opportunity for you to join their team as a Customer Support Specialist in Oregon. This role involves responding to client inquiries via email and live chat, with a primary focus on addressing payment-related issues. As part of the position, you’ll collaborate with partner banks and payment providers to ensure swift processing of clients’ deposits and withdrawals. Beyond that, you’ll be the go-to person for general support, trading inquiries, and other client requests.

Key Responsibilities:

  1. Address client inquiries through email and live chat.
  2. Liaise with partner banks and payment providers to expedite deposit and withdrawal processes.
  3. Provide support on general queries, trading-related matters, and additional client requests.

Desired Qualities:

  • Detail-oriented: A keen eye for accuracy.
  • Responsive: Quick and effective in addressing client needs.
  • Hardworking: Committed to delivering results.
  • Customer-centric: Passionate about assisting people.
  • Security/privacy-focused: Understand the importance of safeguarding sensitive information.
  • Technical proficiency: Capable of creating Excel formulas or executing simple scripts.

Application Process:

  1. Submit your resume.
  2. Complete the cognitive assessment here. (Note: Applicants who do not complete the assessment will not be considered.)

Take the next step in your career—apply now. Jobs fill quickly, and this is your opportunity to contribute to a global team with competitive compensation.

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