Join GC Services as a Customer Service Representative in Mesa, AZ
Position Overview
GC Services is seeking dedicated Customer Service Representatives to join their Mesa, AZ team. This role is ideal for individuals passionate about providing excellent customer service and looking to work from home.
Key Responsibilities
- Handle Incoming Calls: Answer and manage incoming calls related to fulfillment products and other services.
- Provide Solutions: Offer call completion and alternative solutions, ensuring customer satisfaction.
- Professional Interaction: Maintain a courteous and business-like demeanor with all customer interactions.
- Quality Service: Strive to resolve issues in accordance with client guidelines.
- Administrative Tasks: Complete necessary paperwork for exceptions and other specific situations.
- Additional Duties: Perform other assigned tasks as needed.
Work from Home Requirements
- Location: Must currently reside in the Phoenix metropolitan area.
- Workspace: Provide photos of a workspace free from interruptions, noise, and distractions.
- Internet: Minimum internet speed of 10 Mbps download and 5 Mbps upload; provide a speed test result from speedtest.net.
- Phone Line: Separate, analog phone line (Century Link) without call waiting or added features.
- Troubleshooting Skills: Basic skills for handling internet and phone outages.
- Residency Commitment: Agree to remain at your current address for at least 6 months.
- Meetings: Attend regular video conferences for team meetings and one-on-one coaching.
- Training: Participate in training hours from 8:00 AM to 4:30 PM, Monday to Friday, for 4 weeks.
- Skills and Education:
- Excellent communication and strong interpersonal and organizational skills.
- Flexibility to work a varying schedule and basic computer skills.
- High school diploma, GED equivalent, or ability to obtain one within 6 months.
- Six months of customer service experience; bilingual (Spanish/English) skills are a plus.
- Equipment Verification: GC Services may verify that your PC meets or exceeds the specified requirements.
For more details and to apply, visit GC Services.