Telvista Seeks Customer Service Representatives in Dallas, TX
Telvista is currently looking for dedicated Customer Service Representatives, also known as Fan Advocates, to join their team. This opportunity begins with a two-week training session at the Dallas Contact Center starting on November 18, 2016, before transitioning to a work-from-home role.
Job Responsibilities
Fan Advocates will have a crucial role in ensuring a positive customer experience. Key responsibilities include:
- Customer Interaction: Handle inbound calls, emails, and chat communications from customers regarding orders, product inquiries, and other issues.
- Problem Resolution: Take ownership of customer problems, ensuring they are resolved efficiently to deliver a satisfying experience.
- Communication: Craft written responses through various communication channels, including email, chat, and trouble ticketing systems.
- Data Protection: Maintain and protect customer data by documenting discussions, issues, and requests accurately.
- Flexibility: Be available to work weekends, second shifts, and holidays as needed.
Requirements
To be considered for this role, candidates must meet the following criteria:
- Education: High school diploma or equivalent.
- Skills:
- Intermediate proficiency in phone handling, typing, and computer navigation.
- Strong problem-solving and follow-up skills.
- Excellent verbal and written communication skills, including active listening, de-escalation techniques, and proper spelling and grammar.
- Ability to communicate empathy effectively.
- Strong attention to detail.
- Environment: Ability to work in a fast-paced environment that values feedback at all levels.
- Training: Willingness to participate and complete mandatory training.
- Equipment: Own a desktop or laptop computer with a stable internet connection (no Wi-Fi or hotspots).
Why Join Telvista?
Telvista offers a dynamic work environment where employees can grow and develop their skills. Working from home provides flexibility, while the initial training ensures that representatives are well-prepared to handle customer inquiries and issues effectively.
For more information and to apply, visit Telvista on Indeed.
Take the next step in your career by joining the Telvista team, where customer service excellence is a priority.