Customer Service Rep for Home Shopping Network in TN
Some responsibilities include:
A Day in the Life
Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
Troubleshoot problems encountered within the customer digital self-service experience
Take personal initiative to achieve goals and objectives
Meet all key performance Indicators – Quality, Average Handle Time and Schedule Compliance
Other related job duties as assignedKeys to Success
At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!Must Haves
Must have a high school diploma or GED equivalent
Strong PC skills to include: internet, Microsoft Windows and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to make customers happy
Ability to connect with the customer and bring excitement to the call
Prefer previous experience in sales or customer serviceWhy HSN
To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!