Chat Customer Service Specialist at GC Services in Houston, TX
GC Services, located in Houston, TX, is currently seeking a diligent and detail-oriented individual to join their team as a Chat Customer Service Specialist. In this role, candidates will be responsible for providing exceptional customer service through chat interactions, demonstrating professionalism and adaptability in a fast-paced environment.
Responsibilities:
- Chat Handling:
- Answer incoming chats for GC Clients, managing up to two concurrently.
- Provide contact completion and explore alternate solutions for callers.
- Customer Interaction:
- Handle customer chats courteously and in a business-like fashion.
- Resolve matters to customer satisfaction within client guidelines.
- Communication and Collaboration:
- Attend regularly scheduled video conferences for team meetings and one-on-one coaching.
- Maintain a good working relationship with supervisors and coworkers.
- Performance and Adherence:
- Adhere to company attendance, punctuality, and break requirements.
- Maintain concentration and focus to meet performance goals.
- Adaptability and Professionalism:
- React positively to ongoing changes in the environment.
- Work safely, without presenting a threat to self or others.
- Qualifications:
- Education: High School Diploma or GED is required.
- Experience: Six months of customer service experience preferred.
- Computer Skills: Proficient with personal computers; experience with MAC is a plus.
- Typing Skills: Typing speed of 35 wpm with 95% accuracy; 45 wpm preferred.
- Skills & Abilities:
- Good knowledge of business English, spelling, and punctuation.
- Ability to handle pressure in a fast-paced environment.
- Maintain confidentiality in dealing with customer information.
- Handle difficult or emotional customers with professionalism.
- Work From Home Requirements:
- Must have a hard-wired internet connection (minimum 10 mbps download and 5 mbps upload).
- Maintain a distraction-free workspace.
- Apply Here
If you possess the necessary qualifications and are looking for an opportunity to contribute to a dynamic team, consider applying for the Chat Customer Service Specialist position at GC Services. Embrace the chance to provide excellent customer service while working remotely, and join a company that values professionalism and adaptability.
Note: Jobs are filled quickly; act promptly to secure your opportunity.