Chat Customer Service Specialist for GC Services

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Chat Customer Service Specialist at GC Services in Houston, TX

GC Services, located in Houston, TX, is currently seeking a diligent and detail-oriented individual to join their team as a Chat Customer Service Specialist. In this role, candidates will be responsible for providing exceptional customer service through chat interactions, demonstrating professionalism and adaptability in a fast-paced environment.


  1. Chat Handling:
    • Answer incoming chats for GC Clients, managing up to two concurrently.
    • Provide contact completion and explore alternate solutions for callers.
  2. Customer Interaction:
    • Handle customer chats courteously and in a business-like fashion.
    • Resolve matters to customer satisfaction within client guidelines.
  3. Communication and Collaboration:
    • Attend regularly scheduled video conferences for team meetings and one-on-one coaching.
    • Maintain a good working relationship with supervisors and coworkers.
  4. Performance and Adherence:
    • Adhere to company attendance, punctuality, and break requirements.
    • Maintain concentration and focus to meet performance goals.
  5. Adaptability and Professionalism:
    • React positively to ongoing changes in the environment.
    • Work safely, without presenting a threat to self or others.
  6. Qualifications:
    • Education: High School Diploma or GED is required.
    • Experience: Six months of customer service experience preferred.
    • Computer Skills: Proficient with personal computers; experience with MAC is a plus.
    • Typing Skills: Typing speed of 35 wpm with 95% accuracy; 45 wpm preferred.
  7. Skills & Abilities:
    • Good knowledge of business English, spelling, and punctuation.
    • Ability to handle pressure in a fast-paced environment.
    • Maintain confidentiality in dealing with customer information.
    • Handle difficult or emotional customers with professionalism.
  8. Work From Home Requirements:
    • Must have a hard-wired internet connection (minimum 10 mbps download and 5 mbps upload).
    • Maintain a distraction-free workspace.
    • Apply Here

If you possess the necessary qualifications and are looking for an opportunity to contribute to a dynamic team, consider applying for the Chat Customer Service Specialist position at GC Services. Embrace the chance to provide excellent customer service while working remotely, and join a company that values professionalism and adaptability.

Note: Jobs are filled quickly; act promptly to secure your opportunity.

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