Call Center Rep for Navient in Honolulu, HI
Some responsibilities include:
MUST LIVE IN HAWAII
Why Join Gila?
** Full Time
** Paid Training starting on July 11th
** $13/hour plus Monthly Incentive Potential Based on YOUR Performance
** Excellent Benefits that start the month after you start!
** Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more!
** Career Growth
** Your earnings are based on YOUR hard work!
Founded in 1991, Gila, LLC offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.
Gila, LLC is a wholly owned subsidiary of Navient Corporation, a Fortune 500 company publicly traded on the NASDAQ (NASDAQ: NAVI).
Although the Navient name is new, our business is not. For more than 40 years we learned, evolved, and led in loan management, servicing and asset recovery as Sallie Mae®. And now, we continue to lead as Navient, a company dedicated to helping our clients and our 12 million customers along the path to financial success.
The Court/Debt Collector/Resolution Agent initiates contact and responds to customers regarding the status of their past due account, the collection and financial resolution of outstanding balances. Notifies and provides information to customers establishing financial arrangements and answers questions about the repayment process. Please note – potential for Sunday shift work will be required.
** Establishes contact with debtors for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPAA regulations
** Reviews alternatives for payment with debtors
** Uses skip trace tools provided to locate debtors
** Adheres to dialer schedule and work standards
** Monitors payment status of accounts
** Ensures all legal and company efforts have been take to collect accounts
** Maintains proper documentation of discussions with debtors and enters information into computer
** Maintains or exceeds pre-established goals relating to the collection of past due account.
First 2-3 weeks – Monday – Friday 7AM – 4PM
Monday – Friday: 9AM – 6PM
High School diploma or equivalent
1 year of telephone experience in a collection, customer service, telemarketing or call center environment
Located in Hawaii
3-5 years of collections experience preferred
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