Field Representative for Dow Jones in Princeton, NJ
Some responsibilities include:
Resolution of all delivery complaints, including special correspondence/CEAD/VIP/educational and all escalated priority complaints for their markets. Monitor daily complaint volume and track Complaint/1,000 (CPM) copies delivered by market.
Provide CPM information for each market and working to meet national and individual CPM goals.
Review hand insertion schedules and communicate with distributors and plants. Confirm completion and volume inserted within 48 hours of the insert date, update FAD web portal system accordingly.
Maintaining sample percentage parameters
Work with distributors on expanded coverage and mail lists conversions.
Plastic bag ordering/shipping, tracking inventory to insure quantities to fulfill the needs for contractors where the company provides these supplies.
Investigate and follow-up, daily, on all customer complaints with both the customers and the distributor within a designated area.
Use standardized Circ. system list of information & file formats provided via the 3rd Party Delivery Table (FAD).
Responsible to keep error labels at a minimum in markets where address labels are used.
Update/keep current Zip Code & Redelivery Database information used by Advertising and Customer Service.
Perform contractor evaluations with Circulation Manager as needed.
Work with Production to update dispatch schedules with critical departure/arrival times per drop, dispatch order and efficient consolidation/planning to minimize the number of trucks used nightly.
Ability to diagnose delivery problems quickly and work with contractors on remedies that provide sustained solution to specific issues raised by subscriber and/or DJ Circulation Management.
Maintain a professional attitude at all times.
Able to work alone at night to complete assignments.
Familiarity with computer software including Google, Word, and Excel.
Must have valid driver’s license and dependable vehicle to visit distributors, audit carrier routes and spot-check delivery of print publications late-night / early AM.
Position requires standing, bending and modest physical exertion to perform various duties.
Excellent communication and relationship-building skills are a must.
Must understand newspaper delivery/distribution networks and models, operations and logistics.
Must be results-oriented, able to think creatively, and self driven to achieve continuous improvement.
Must be a self-starter and have the ability to work in collaboration with immediate and cross functional peers both internally and externally.
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