Enrollment Advisor I for Enrollment in Columbia, MD
Some responsibilities include:
Working under our Connections Academy division from office in Columbia, MD, the Enrollment Advisor I‘s primary responsibility is to assist families through the enrollment process. The Enrollment Advisor will function as part of an inbound phone queue that families can utilize to ask questions and receive assistance with enrollment related matters. The Advisor will become an expert at the regulatory and eligibility requirements for each program and act as an advocate to our families as they complete the enrollment process. The Enrollment Department is the critical first connection between Connections Academy and our families, and it is essential the Enrollment Advisor I facilitates professional, sensitive, informative and responsive interactions that turn potential students into long-time members of the Connections Academy family.
Handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process.
Communicate with enrolling and enrolled families via electronic correspondence.
Act as a liaison between the schools and enrolling families to resolve issues that may impede enrollment.
Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.
Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.
Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process.
Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with reenrollment.
Requesting learning materials and/or equipment for enrolled families.
Maintain and improve quality results by adhering to standards and guidelines during communications with families.
Others duties as assigned
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