Tag Archives: Dispatcher Last Mile

Some responsibilities include:

Overview:

XPO provides cutting-edge supply chain solutions to the world’s most successful companies, including Boeing, Home Depot, Ikea, L’Oréal and many others. We’re growing worldwide. And we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you’re ready to give us your best, let’s talk. We’d like to invest in you.
(NYSE: XPO)
Responsibilities:

ESSENTIAL JOB FUNCTIONS:

Communicate daily with customers, potential customers, independent contractors and drivers; both in person and over the telephone.
Ability to manage key customer accounts including functions like appointment scheduling and customer communications.
Responsible to manage all aspects of driver leadership for assigned group of drivers including safety, performance, productivity, morale, retention, service, pay exceptions and overall earnings.
Proper execution of dispatch and planning functions, including start of day and end of day processes, ensuring all orders are assigned for on time service and all available capacity is properly utilized.
Ability to learn to operate advanced transportation management systems and other computer applications.
Responsible for the timely assignment of work orders to drivers, communicating expectations and checking for driver understanding of work assignments.
Responsible for timely pickup and delivery of all customer orders within assigned area maintaining customer service expectations and meeting appointment schedules.
Ability to follow-up with drivers regarding pickups and deliveries. Responsible to track and trace drivers from the beginning of their work assignment until completion, keeping external and internal customers updated on driver ETA and any delays. Responsible to input pickup and delivery information in real time.
Ability to handle high phone call volumes, processing and troubleshooting issues and multi-tasking effectively.
Ability to work in a fast paced environment, meeting demanding customer and driver expectations.
Ability to stay organized, maintain proper records and insure information is communicated timely and correctly.
Other duties as assigned by Manager.

Qualifications:

QUALIFICATIONS AND REQUIREMENTS:

Three years experience in the intermodal transportation industry with experience in operations, dispatch and/or driver leadership being a major plus.
The ideal candidate possesses an ability to deliver results based on general guidelines and expectations with minimal direct supervision
Possess solid communication skills both written and verbal and the ability to communicate effectively in person or over the telephone or email.
The ideal candidate is computer literate and has an intermediate working knowledge of Microsoft Office programs such as Word, Excel and Outlook.
Ability to handle multiple tasks simultaneously and recall past information while under pressure.
Ability to communicate with contract drivers and customers alike.
Ability to work a mid day to late evening shift with a possible weekend day.
The pay for this position is $19.23 / hours.