Customer Service and Sales Representative for Advanced Call Center Technologies LLC in Junction City, KS
Some responsibilities include:
Customer Service Representatives receive inbound calls from consumers for assistance with billing inquires, payments, credits, products sales, internet and cell services. CSR’s are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. They also use their excellent communication skills and interpersonal skills with every contact to provide world-class customer service and sales. They are the front-line account representatives in our call center.
Being a successful CSR with ACT will require you to be able to multi-task and empathize, as well as utilize real world experience to communicate with our customers.
We offer extensive training and development for our Reps-so even if you do not have previous call center experience, if you have a high school diploma or GED, a great attitude and a willingness to learn and grow with our organization, you would be a good fit for a CSR.
Often people with a background in retail, restaurants and hospitality make a great Customer Service Representative.
We provide an awesome work environment along with Medical/Dental/Vision. Every month you can receive a Perfect Attendance Bonus of $160!!!
If you are looking for an entry-level position with the consistency and growth opportunity..a CSR position with ACT may be great fit for you. A successful CSR will be able to advance within our company.
Apply online or come into our office at 2031 S. Spring Valley Road. Or give us a call at 785-210-0435
Assist customers with billing questions/needs and offering upgraded services. This is an inbound project that requires a 90% talk time to be handled in a timely and professional manner.
Essential Duties and Responsibilities:
Agent is responsible for receiving inbound calls from customers regarding billing questions, service modifications and/or possible complaints. After successfully assisting with the customers needs, agents are required to offer upgrades on the customer’s current services and/or to sell additional services offered through for example home phone line, internet, television programming, and cell phone service.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Understanding customer’s needs and the ability to communicate effectively throughout the call. Agent must have the ability to work under pressure in an environment with a high level of distractions while maintaining a positive attitude. Solicits customer feedback to improve services. Responds to requests for service and assistance.
Interpersonal Skills – Focuses on solving conflict without blame. Confidentiality is paramount. Demonstrate the ability to listen and communicate effectively. Remains neutral and professional when dealing with others. Remains flexible to changes and other ideas.
Oral Communication – Speaks clearly and persuasively in both positive and negative situations. Must possess excellent communication skills in English. Demonstrate the ability to effectively relay product knowledge. Agent must show a level confidence in the tone of voice with a professional and positive attitude. Project involves reading throughout the call to include disclosures and terms and conditions; must be able to read at a fast pace with a clear tone of voice and possesses a high level of reading competency.
Written Communication- Agent must write clearly and informatively. Verifies and edits work for spelling, grammar, and data accuracy. Able to read and interpret written information effectively.
Teamwork – Balances team and individual responsibilities and exhibits objectivity and openness within a dynamic environment. Able to provide and receive both negative and positive feedback. Contributes to building a positive team spirit. Agent must demonstrate a professional attitude that contributes to a cohesive work environment that promotes success.
Quality / Quantity – Demonstrates accuracy and thoroughness and strives to improve and promote a quality measured scale of 0% to 100% with 100% being the quality goal expected. Applies feedback to improve performance and diligently monitors work to ensure quality. Meets productivity standards set forth by the guidelines issued from higher echelons of management. Completes work in a timely manner to increase and/or improve productivity.
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