Job Opportunity: Retention Specialist at Trupanion Inc. in Seattle, WA
Overview
Trupanion Inc. is seeking a Retention Specialist to join their team in Seattle, WA. This role is designed for someone who thrives on building relationships and delivering solutions that keep pets protected. As a Retention Specialist, you’ll be the frontline voice of Trupanion, handling inbound customer calls and working towards finding the best outcomes for pet owners. Your success will be measured by your individual performance, with the opportunity to earn monthly bonuses when goals are met or exceeded.
Key Responsibilities
- Handle inbound customer calls, providing solutions to retain pet protection plans.
- Focus on meeting and exceeding performance goals, which are linked to bonus opportunities.
- Contribute to the overall mission of helping pets live longer and healthier lives.
Qualifications
The ideal candidate should have:
- Experience: At least 1 year of experience in retention or account management within a high-volume sales environment.
- Technical Skills: Proficiency in Microsoft Office applications, including Outlook, SharePoint, and Dynamics CRM.
- Typing: A minimum typing speed of 35 words per minute.
- Licensing: A Property and Casualty license in Washington State is preferred. A $500 signing bonus is offered for licensed candidates, or Trupanion provides coursework and paid study time to pass the licensing exam within three weeks of starting.
- Work Environment: Comfort working in an office setting that includes pets.
Essential Skills
- Strong verbal and written communication skills.
- Results-driven with the ability to multitask effectively.
- Quick learner, adaptable to a fast-paced and ever-changing environment.
- Bilingual fluency in Spanish or Quebec French is a plus.
Benefits Package
Trupanion offers a comprehensive benefits package that includes:
- Compensation: Non-exempt status with competitive pay, including an exceptional uncapped bonus program.
- Health Coverage: Full medical, dental, and vision benefits at no cost to the employee.
- Work-Life Balance: Paid time off, paid vacation, and a 5-week sabbatical after 5 years of service.
- Office Perks: An open, casual, pet-friendly work environment with on-site childcare, free dog walking services, and free parking.
- Stock Options: Employees are eligible for stock options as part of their compensation package.
- Pet Benefits: Free pet health insurance for one dog or cat.
- Volunteer Opportunities: Paid time off to volunteer at nonprofit organizations.
How to Apply
For more details and to apply, visit Trupanion’s career page.
This role is a great fit for someone who is passionate about pets and enjoys working in a dynamic, supportive environment.