PT Customer Service for Williams-Sonoma

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PT Customer Service for Williams-Sonoma – Frisco, TX

Some responsibilities include:

–Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
–Extend specials to telephone customers
–Address customer questions and concerns regarding product and delivery information
–Cross sell for maximum customer/company benefit
–Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
–Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
–Perform other duties as assigned

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