Patient Billing Representative at CaptureNet
CaptureNet, a leading company in healthcare financial services, is seeking a Patient Billing Representative for its Phoenix, AZ location. This role offers a blend of customer service and financial consultation, providing an opportunity to work closely with patients and guarantors, guiding them through their billing processes with care and professionalism.
Key Responsibilities
Handling Inbound Communication
- Answer Calls and Chats: Professionally address inbound calls and patient portal chats, ensuring a positive caller experience.
- Deescalation: Manage and calm upset callers effectively.
Financial Education and Assistance
- Consultative Approach: Educate guarantors about their financial responsibilities related to healthcare services.
- Action Plans: Determine and initiate appropriate actions to resolve account balances.
- Payment Guidance: Inform guarantors of their payment options and expectations, ensuring timely payments as per policy.
- Processing Payments: Collect and process payments, negotiate, and set up payment plans based on guidelines.
- Online Payment Assistance: Assist guarantors with making online payments.
Providing Accurate Information
- Financial Assistance and Charity Care: Offer precise information on financial assistance and charity care policies and processes.
- Policy-Based Discounting: Facilitate discounting according to company policy.
- Balance Dispute Research: Utilize all available tools to thoroughly research balance disputes.
Technical Support and Documentation
- Portal Troubleshooting: Help callers resolve technical issues on the patient portal.
- Follow-Up: Respond promptly and accurately to follow-up items.
- Communication Documentation: Record all interactions and communications accurately at every account level.
Why Join CaptureNet?
CaptureNet values professionalism, empathy, and a consultative approach to patient billing. This role not only involves handling financial transactions but also supporting patients through their healthcare financial journey with clarity and respect.
For more information and to apply, visit CaptureNet’s Indeed Page.
Apply soon; opportunities like this are filled quickly.