IT Support Analyst for NRG Rosemont, IL, US

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IT Support Analyst for NRG Rosemont, IL, US

Some responsibilities include:

Provide IT systems, hardware and application support to NRG associates.

A qualified person must be detail oriented and a self-starter with strong inter-personal skills to provide help desk support onsite at our main office and to provide remote support to associates working at home or in our location in New York. Responsibilities include but are not limited to:

Successfully trouble shoot, diagnose and resolve service and technical support on-site and via remote support to our branch offices & work at home employees/contractors.
Track and follow up with users on open help desk tickets.
Install, maintain, troubleshoot hardware and software systems and ensure related procedures adhere to corporate standards.
Update and maintain an asset inventory.
Serve as the Central point of contact for all IT issues, including resolving technical issues with our clients
Review the historical trouble tickets, analyze for root causes and present recommendations that will limit re-occurrence and improve the overall end-user service
Create and maintain production support documentation and training materials including technical support documents and end user instructions.
As a team member, discuss with team to evaluate and maintain assigned policies and procedures to keep them current and efficient and recommend any necessary changes to to supervisor.
Investigate, recommend, and potentially implement new technologies that could improve the service and efficiency of the Northridge IT organization

Provides support and technical assistance to staff on various equipment and systems
Assists with systems management tools and reporting, for Microsoft Exchange, SharePoint, VMWare, Citrix and ZenDesktop

Essential Skills and Qualifications:

1-2 years level I or level II experience providing on-site and remote support.
Desktop support experience with troubleshooting desktop, laptop, printer issues related to hardware,software and connectivity in a Citrix Receiver, Windows/Active Directory, and MS Office environment.
Experience supporting corporate email on mobile devices (iPhone, iPad, Android).
Experience with trouble-ticketing/help desk software a plus.
Excellent interpersonal and customer service skills with the ability to interface at all levels.
Ability to handle multiple tasks and requests from various sources.
Demonstrate time management skills and the ability to prioritize work in a highly dynamic environment.

Required Education & Experience:

Bachelor’s degree in IT field with 1-2 years’ experience in a related field is preferable
Excellent verbal and written skills
Excellent analytical and problem solving skills
Basic LAN/WAN networking
Preferred – Computer Science degree and programming skills

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